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Equipment Specialist

Equipment Specialist

Job Description

ITS Technologies is seeking an Equipment Specialist to work in the Columbus area.  This position offers a variety of great benefits, including health insurance, 401(k), and paid time off, with a salary range of 80k-90k.

Responsibilities & Duties for Equipment Product Support Specialist Include:

  • Provide technical product support to customers for applicable products
  • Troubleshooting and problem solving
  • Product specifications, application recommendations, installation assistance
  • Interpret parts breakdowns and provide maintenance instructions
  • Manage customer problem resolution activities at the field level
  • Escalate customer issues requiring more complex cross functional resolution
  • Conduct product evaluations, testing and teardown on returned warranty product to determine root cause and / or recommend further investigation and action
  • Represent Technical Support on new product development teams by providing input on product serviceability, quality and reliability issues
  • Generate technical service bulletins for review and approval for distribution to functional teams, and end customers
  • Provide product and service training to end customers and employees within sales, marketing, customer service, and service teams

Job Requirements

Requirements & Desired Skills for Equipment Specialist Include:

  • Bachelor's degree in Engineering
  • 3+ years of industrial or design industry required
  • Experience in food packaging equipment preferred
  • Excellent problem solving and critical thinking skills
  • Ability to understand and troubleshoot complex mechanical and electromechanical systems and diagnose problems
  • Ability to coordinate the investigation and resolution of simultaneous customer issues through effective time management and organizational skills
  • Excellent verbal communication skills and technical writing skills
  • Excellent computer skills with knowledge of Microsoft Office including Word, Excel, PowerPoint, and Oracle-based programs
  • Proficient with mechanical and electronic test equipment and test methodologies
  • Travel required

Benefits Include:                                                                                          

  • Medical
  • Dental
  • Vision
  • 401(k)
  • Paid Holidays
  • Paid Vacations
  • Tuition Reimbursement


Job Snapshot

Base Pay $80,000.00 - $90,000.00 /Year
Other Pay Benefits, PTO, 401k, etc.
Employment Type Full-Time
Job Type Engineering, Manufacturing, Other
Education 4 Year Degree
Experience At least 3 year(s)
Manages Others Not Specified
Industry Manufacturing, Food, Industrial
Required Travel Not Specified
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Equipment Specialist

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