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Signature/Loan Representative

Signature/Loan Representative

Job Description


Signature/Loan Representative


Department: Signature/Title Loan Call Center

Reports to: Call Center Manager or Supervisor

Category: Non Exempt

Position summary:

Manage life cycle of the signature loan and title loan products, including underwriting, credit evaluation, payment processing, vehicle evaluation, account maintenance and retention. Process transactions with use of phone, computer, and reference material. Keep records of various transactions. Provide exceptional service to customers over the phone. Create a positive, respectful, friendly environment among peers, superiors and customers. Identify and resolve customer concerns, issues. The position will require being available to work varying shifts, up to 7 days a week from 8 AM to midnight.

Tasks:

  • Manage life cycle of the signature loan and title loan products, including underwriting, credit evaluation, payment processing, vehicle evaluation, account maintenance and retention.
  • Enter customers' transactions into computers to record transactions.
  • Communicate account information with the customer.
  • Develop and Maintain professional relationship with customers. Provide an atmosphere of respect, courtesy and friendliness.
  • Provide product support for retail locations.
  • Provide product support for our corporate office.

Job Requirements


Signature/Loan Representative


Skills:

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Service Orientation - Actively looking for ways to help people.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Judgment and Decision Making – Identification of “creditworthiness" of customer. Considering the relative costs and benefits of potential actions to choose the most appropriate action.
  • Negotiation - Bringing others together and trying to reconcile differences.
  • Persuasion - Persuading others to change their minds or behavior.
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it.
  • Computer Literacy- Working knowledge of windows based computer environment.
  • Data Entry- Ability to quickly and accurately type and retrieve customer information on a computer keyboard.
  • Mathematics - Using mathematics to solve problems.

Experience And Education: High School Diploma (or GED or High School Equivalence Certificate); Over 6 months call center customer service experience, or 6 months equivalent work in the check cashing or financial services industry.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to sit and communicate on the phone for long periods of time. The employee is occasionally required to reach with hands & arms.

Job Snapshot

Employment Type Full-Time
Job Type Accounting, Finance
Education High School
Experience None
Manages Others Not Specified
Industry Accounting - Finance, Banking - Financial Services
Required Travel Not Specified
Job ID STLR
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Signature/Loan Representative


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