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Helpdesk Analyst, Technical Support, Support Analyst, User Support

Helpdesk Analyst, Technical Support, Support Analyst, User Support

Job Description

Apex Systems is looking for Helpdesk Support/Desktop Support candidates for several openings in the St. Louis area.

Technical Support Includes:

  • Troubleshoot, diagnose, and provide resolution for desktops and laptops.
  • Troubleshoot hardware, software, and network problems 
  • Hardware and software installations/upgrades
  • Assist in the migration of hardware, software, applications or operating systems.
  • Update, document, and complete trouble tickets.
  • Respond to complex questions from end users and provide assistance.
  • Must have experience with Active Directory, Windows, Office Suite, Remote Access, Networking, and Exchange.
  • Minimum of 1 year of experience supporting users in a corporate environment.
  • Comprehensive understanding of how various technologies interact -- PC, Server, Network, etc.
  • Candidates will be interacting directly with the end users via phone and email, therefore excellent customer service and soft skills are required.

Job Requirements

Education:  Must have a Technical Degree (Associate’s or Bachelor’s)
Certifications: A+, Network+, CCNA are a plus

Experience: At least 1+ year of Helpdesk Support experience from a large organization.

Duration: Contract right to hire positions available.

Shifts: 1st and 2nd shifts

 

 

All qualified candidates can send Word resumes to [Click Here to Email Your Resumé].

 

Job Snapshot

Base Pay $13.00 - $18.00 /Hour
Employment Type Full-Time
Job Type Information Technology, Installation - Maint - Repair
Education 2 Year Degree
Experience 1 to 5 years
Manages Others Not Specified
Industry Computer Hardware, Computer Software, Banking - Financial Services
Required Travel Not Specified
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Helpdesk Analyst, Technical Support, Support Analyst, User Support


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