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Software Support Specialist

Software Support Specialist

Job Description

The Technical Support Specialist provides prompt, professional support to internal and external clients for Tyler’s Versatrans software products.  You will be trained in our software products.

 

Job Responsibilities

 

  • Provide telephone and e-mail support for customers and prioritize multiple issues effectively.
  • Continually develop product expertise by reviewing new functionality, testing new products, and utilizing company resources.
  • Maintain positive, professional relationships with internal and external clients
  • Must be able to work independently and as part of a team

 

Job Requirements

  • Associate’s Degree in Business, Computer Science or related field
  • 1-2 years’ experience in customer service and/or technical support
  • Excellent verbal and written communication skills with the ability to work effectively with clients on technical and business issues
  • Computer skills using Windows operating systems
  • Familiar with hardware, software and network environments
  • Exposure to relational databases or SQL a plus

Job Snapshot

Employment Type Full-Time
Job Type Information Technology, Customer Service
Education 2 Year Degree
Experience 1 to 2 years
Manages Others Not Specified
Relocation No
Industry Computer Software
Required Travel None
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Software Support Specialist


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