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Software Support Specialist

Software Support Specialist

Job Description

The Technical Support Specialist provides prompt, professional support to internal and external clients for Tyler’s Versatrans software products.  You will be trained in our software products.


Job Responsibilities


  • Provide customer support via phone, web, chat and e-mail.
  • Work with clients on analysis, diagnostics and resolution of issues
  • Continually develop product expertise by reviewing new functionality, testing new products, and utilizing company resources.
  • Perform other job-related duties and responsibilities as required.
  • Maintain positive, professional relationships with internal and external clients
  • Must be able to work independently and as part of a team


Job Requirements

  • Associate’s Degree or equivalent experience required.
  • 1-2 years’ experience in customer service and/or technical support
  • Exceptional customer service aptitude is required.
  • Excellent verbal and written communication skills with the ability to work effectively with clients on technical and business issues
  • Proficiency working with Windows operating systems
  • Excellent problem-solving skills

Job Snapshot

Employment Type Full-Time
Job Type Information Technology, Customer Service
Education 2 Year Degree
Experience 1 to 2 years
Manages Others Not Specified
Relocation No
Industry Computer Software
Required Travel None
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Software Support Specialist

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