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Default Prevention and Collector

Default Prevention and Collector

Job Description

Local Austin client is seeking Default Prevention/Collection representative for temp to hire positions, with great benefits once taken on perm.

Company is open from 7am - 9pm and Saturdays. Must be able to work any shifts. Typically the starting shift is 10am - 9pm and every other Saturday.

Job Duties include:

1) Locate and identify responsible parties by telephone and resolve past due amounts by negotiating payments and payment arrangements.

2) Educate borrowers and co-borrowers about their payment obligation and the terms of their loans.

3) Convey the consequences of non-payment to borrowers and co-borrowers.

4) Create financial, administrative, and maintenance transactions.

5) Verify points of contact for borrowers and co-borrowers (addresses, phone numbers, email addresses).

6) Identify reason(s) for delinquency.

7) Trace non-responsive borrowers and co-borrowers by investigating possible phone numbers and addresses.

8) Support research and resolution of responsibility disputes.

9) Support borrower and co-borrower service requests.

10) Sort and file correspondence, and perform miscellaneous duties such as answering correspondence.

11) Comply with applicable federal, state, and local laws and regulations; and with company's policies and procedures.

12) Use the highest standards of professional ethics and courtesy at all times.

Job Requirements

Previous experience in a Call Center is a must! .

Previous Default Prevention or Collection experience is preferred.

Background Check Required

Drug Screen Required

Job Snapshot

Base Pay $13.00 /Hour
Employment Type Full-Time
Job Type Admin - Clerical
Education High School
Experience At least 1 year(s)
Manages Others No
Industry Credit - Loan - Collections
Required Travel None
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Default Prevention and Collector

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