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Open Systems Engineer (2nd/3rd shift)

Open Systems Engineer (2nd/3rd shift)

Job Description

Our company is growing, so in order to meet our client expectations, we're adding 2 Open Systems Engineers to the team.  These Engineers will work 6p-6a, swing shifts at our Franklin, TN, headquarters.

This position supports, manages and maintains systems to ensure the streamlined operation of the MEDHOST IT infrastructure. The areas of responsibility may include: Virtualization (VMware vSphere and VDI), Storage, Windows servers and Active Directory, Messaging, Citrix, Backups, Linux servers, Monitoring, Security/Compliance and Server Hardware.

  • Manage servers, operating systems, storage and other hardware/software supported by the Open Systems department.
  • Provide support to customers and other teams and lead/participate in troubleshooting efforts.
  • Perform root cause analysis, problem isolation and resolution.
  • Practice and verify consistent application of policies, standards and procedures for servers and other hardware/software.
  • Monitor queues in our incident management system and drive cases from beginning until final resolution.
  • Conduct proactive monitoring of systems and capacity planning.
  • Create and maintain documentation related to area of responsibilities.
  • Identify, recommend and implement upgrades and enhancements required of systems to maintain functionality and optimal performance.
  • Perform regular system maintenance, patching and updates.
  • Identify hardware/software requirements for corporate projects and perform the build of these systems.
  • Participate in 24X7 on-call rotation. Participate in 24X7 on-call rotation.  This position will work 6p-6a, alternating days of the week.

Job Requirements

  • A bachelor’s degree in computer science, information science, or related field or equivalent additional experience.
  • 3 or more years of experience as a System Engineer in an enterprise environment, focused on area(s) of responsibility.
  • Technical certifications preferred: Microsoft, VMware, Citrix, EMC or Red Hat, depending on area of responsibility.
  • Knowledge of Windows platforms, server hardware, software, SAN storage, network administration.
  • Good interpersonal skills that include the ability to effectively communicate in both writing and verbally.
  • Excellent written, proofreading, and verbal communication skills.
  • Must be able to efficiently and independently manage projects and issues.
  • Must possess and have proven troubleshooting skills.
  • Must be detail oriented, organized, and have the ability to multi-task.
  • Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives.
  • Must be flexible and work with a high level of initiative.  
  • Must have the ability to remain professional under high pressure situations.
  • Ability to retain and protect confidential material.
  • Strong computer skills in Microsoft Office applications (i.e., Word, Excel, PowerPoint, etc.)
  • Negative pre-employment drug and background tests.

Job Snapshot

Employment Type Full-Time
Job Type Information Technology
Education Not Specified
Experience At least 3 year(s)
Manages Others Not Specified
Industry Computer Software, Computer Hardware, Healthcare - Health Services
Required Travel Not Specified
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Open Systems Engineer (2nd/3rd shift)

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