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Senior Application Support Engineer

Senior Application Support Engineer

Job Description

Company Description:

Apex Supply Chain Technologies is defining the future of how companies manage their supply chains by providing tailored, scalable, hardware and software solutions, which allow customers to right-size and control materials, supplies, equipment and critical parts, based on true demand.  We are a rapidly growing Mason, Ohio technology innovator, providing transformative Supply Chain Technology solutions to a client base of over 10,000 corporate users worldwide.  Over the past five years, more than 300 of the Fortune 1000 and Forbes Global 1000 companies have implemented Apex solutions.



We are looking for an exceptional individual to fill the newly-created position of Senior Application Support Engineer. You will become a subject matter expert of Apex Java based Trajectory Enterprise Technologies Platform. This position will have two primary responsibilities. The first is to serve as the primary support resource from the development team for IT infrastructure team to operate and maintain the Enterprise platform production instances. The second is to support analyze and implement customer integration requests based on the interfaces the Enterprise platform provides. The position will collaborate with IT infrastructure team, our business support team and key customers to achieve extraordinary levels of customer satisfaction with Apex Trajectory Cloud.


  • Serve as primary support expert from Software development team for the Apex Enterprise Technologies Platform production environments.
  • Collaborate with IT infrastructure team to troubleshoot and resolve production issues.
  • Support IT infrastructure team for new release rollout of the Enterprise Technologies Platform.
  • Work with development team to provide urgent code changes to resolve critical production issues.
  • Interface directly with Customer technical teams as needed
  • Support business team to analyze customer integration requests; and prototype/design/implement/document the integration solutions based on the Enterprise platform interfaces and industry best practices.
  • Document and improve support processes
  • Join the development team to design and implement new enhancements on the Enterprise platform.   
  • Other related duties and responsibilities.

Job Requirements

  • Bachelor’s degree in Computer Science/Engineering or related fields with 5+ years industrial experiences or Master’s degree in in Computer Science/Engineering or related fields with 3+ years experience.
  • Experience with large scale enterprise Java EE application development.
  • In-depth knowledge and experiences with integration technologies using web services (SOAP and RESTful) and leading middleware applications such as IBM Cast Iron.
  • Excellent customer facing communication skills, documentation skills plus team leadership skills.
  • Expert Experience in transactional middleware implementation, high-volume Oracle database applications, JDBC transactions, JDBC connection pools, concurrent programming, and critical section implementations in a leading J2EE environment like WebSphere or Weblogic application servers.
  • Master level knowledge of SQL language, triggers, views, stored procedures and complex SQLs under Oracle, SQL Servers or other RDBMS systems.
  • Experience in JSP, HTML, JavaScripts, Ajax, jQuerry, Web 2.0 programming and efficient web front end designs.
  • Experience with MyEclipse Java IDE, Struts 2, DAO, OpenSoure Frameworks such as Spring, QUARTZ, Java XML processing APIs, Java Network Programming APIs and Java I/O Programming APIs, Java Collection Frameworks and major Java APIs.
  • Knowledge of digital certificates, Java cryptography APIs, server certificate configurations and server environment setup.
  • Understanding of OOD, design patterns, and data modeling; Understanding of system scalabilities, application layers, system securities and data securities in a distributed environment.


We offer a very competitive base salary and a full benefits package including health insurance, life, dental and a 401(k) plan with a company match.

If you are interested in this opportunity, please submit an application at the link below.

Job Snapshot

Employment Type Full-Time
Job Type Engineering
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Manufacturing
Required Travel Not Specified
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Senior Application Support Engineer

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