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Insurance Customer Service Representative

Insurance Customer Service Representative

Job Description

An Allstate Exclusive Agency owner is currently seeking an experienced customer service representative for a position within their agency. Idea candidates are team-oriented and committed to servicing current client base while growing the Agency's customer base. 

Essential Functions:

  • Do 15 minutes of Good Hands Certification each day
  • Answer phone with a smile each time
  • Update/endorse customer policies at their direction
  • Handle billing inquiries, process customer payments
  • Notify agency owner of dissatisfied customers and customers at-risk of leaving
  • Report claims
  • Write new business applications using checklist
  • Proactively identify and act on cross-selling existing customers
  • Follow up on pended endorsements and applications daily
  • Handle additional duties as assigned or needed


Agency Offers:

  • Competitive base plus commissions
  • Ongoing company training and professional development
  • Career path



Job Requirements

Job Requirements:

  • Positive and self-motivated attitude
  • Ability to multi-task
  • Exceptional communications skills
  • Proficient in Microsoft Office products

License Requirements:

P&C and L&H and Annuities

Job Snapshot

Other Pay Base + Commission
Employment Type Full-Time
Job Type Insurance, Customer Service
Education High School
Experience At least 1 year(s)
Manages Others Not Specified
Industry Insurance
Required Travel Not Specified
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Insurance Customer Service Representative

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