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Operations Manager

Operations Manager

Job Description

Jiffy Lube has full and part-time Sales Manager positions available!

Job Title:                Operations Manager

Location:                Field

Reports To:            Store Manager

Salary Range:        TBD


Exemption Status: Non-Exempt



Primary Purpose of Job

The Operations Manager is responsible for ensuring optimal team performance and capability by ensuring training (CBT’s/ DTOG’s) are up-to-date, technical competency is attained to properly support a GUEST FIRST experience! Provides day-to-day leadership, coaching, development to support a Wow! guest experience. The Operations Manager is third in charge, in the absence of the Store Manager and Sales Manager. It is a great opportunity to be a key player in the store’s success.  Working closely with the Store Manager and Sales Manager, the Operations Manager helps to build and maintain an engaged workforce that delivers increased guest count and increased sales through guest satisfaction.

 Key Responsibilities:


  • Working with the Store Manager to ensure to increase revenue and guest counts by demonstrating and creating an excellent customer service experience.

  • Set the example as a leader and build team engagement by focusing  on the development of teammates, providing on-going guidance, coaching and direction

  • Enforces standards, executes objectives and holds team accountable for performance

  • Understands how the business works, is an expert on products and services and how it has a direct impact on the P&L statement to improve results for the store

  • Must have the ability to explain technical diagnoses and needed repairs to non-mechanical individuals which may include another teammate or guest

  • Must be ready to continuously learn and teach new technical information and techniques in order to stay abreast with rapidly changing automotive technology

  • Leads team huddles  and store meetings that set direction for achieving business goals

  • Ensure that teammates are meeting requirements with records to safety, productivity, training, quality and customer service

  • Ensures that facilities and work areas are safe, clean and fully operational

  • Takes initiative and works with the Store Manager to improve sales, daily profit performance, & controllable expenses

  • Using a “Guest First” mindset, ensure that customers have an exceptional experience by having all of their sales and service needs met to ultimately return and recommend Jiffy Lube

  • Assist customers with their questions and needs, either in person or via telephone

  • Deliver quality service at all times

  • Carry out other duties and projects necessary for the position     



Position Requirements:


  • Automotive experience required with previous experience leading a team

  • Must have exceptional oral and written communication skills to communicate across varied levels

  • Is a proven leader that possess the ability to inspire and motivate diverse groups of people

  • Has sound business sense and a comprehensive understanding of the retail industry (?)

  • Can analyze, comprehend and recommend financial objectives that help increase sales and service results

  • Demonstrate a positive, helpful attitude as well as professional conduct and appearance at all times

  • Enjoys and is energized by a fast paced, flexible, high performance retail environment

  • Has a “Guest First” mindset

  • Must have a valid driver’s license

  • Must pass a pre-employment drug and criminal history background check

  • Equal opportunity and veteran friendly employer!

  • Must be certified in all modules for the operations Manager


Job Requirements

(This is not an all inclusive list)

All Employees Must:

*    Read, write and speak English.
*    Be able to pass a background check and drug test.
*    Possess a valid driver's license.
*    Possess effective and cooperative speaking skills, including the ability to communicate with
      guests, teammates, co-workers, supervisors and the Coporate office.
*    Be able to stand on concrete or metal surfaces for extended periods of time
*    Be able to work in an environment that frequently experiences extreme hot and cold 
     temperatures, loud noises and exhaust fumes.
*    Be able to lift and move inventory items, trashcans and other work-related items (up to 
      50 pounds).
*    Be able to work at a rapid pace for long periods of time.
*    Be able to push, pull, pull-up, bend at the knees and waist, twist body at the waist, raise and
     hold arms overhead, turn head / neck / shoulders as needed, grasp and hold tools and other
     items with hands -- all for extended periods of time or many times throughout the work shift.

Reasonable accommodation will be provided under appropriate circumstances
and in accordance with applicable law.


Job Snapshot

Other Pay DOE. Benefits Available and Monthly Bonus Opportunity
Employment Type Full-Time/Part-Time
Job Type Retail, Automotive, Restaurant - Food Service
Education Not Specified
Experience At least 1 year(s)
Manages Others Yes
Relocation No
Industry Retail, Automotive - Motor Vehicles - Parts
Required Travel Not Specified
Job ID 25 - OPS - MO
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Operations Manager

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