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AUTOMOTIVE SERVICE ADVISOR
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AUTOMOTIVE SERVICE ADVISOR

Job Description


AUTOMOTIVE SERVICE ADVISOR

JOB DESCRIPTION

DEALERSHIP PROFILE:

Trophy-Trophy-Trophy Nissan!!!  Trophy Nissan is one of the premier Nissan dealerships in the country. Number one in sales and CSI nationally, Trophy prides itself on customer and employee retention.  With over 20 acres of real estate, our commitment to customer service and employee career advancement is second to none.  Trophy Nissan's commercial jingle rap originated almost 20 years ago and was written in ten minutes from a salesperson at the dealership.   The actual lyrics are "The best parts, service and financin' too? we got ev-er-y-thing to take care of you and from hard-body trucks to flashy Zs? the folks at Trophy Nissan are ready to please? Trophy-Trophy-Trophy Nissan!"  At Trophy Nissan, we have completed a $2 million dollar renovation of our new-vehicle showroom which includes a children's play area, parts and service departments, and a recently built quick service facility.  This huge investment was made to better serve customer needs in a more comfortable and high-tech atmosphere.  At Trophy Nissan, we aren't in the automotive business, we are in the people business.  Caring and community involvement are what makes us number one.  Service and commitment are what keep us there. 



RESPONSIBILITIES:
  • Maintain Customer Service Index (CSI) rating as set by dealership service manager
  • Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
  • Schedule appointments and generate estimates
  • Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications
  • Effectively communicate to the customer the timeline of repair and maintenance
  • Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
  • Document repair and maintenance changes on repair order in the approved manner
  • Resolve customer complaints and questions
  • Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

Job Requirements


AUTOMOTIVE SERVICE ADVISOR

QUALIFICATIONS (Education, Experience, Certifications, Licenses):
  • Minimum high school diploma or GED equivalent required
  • Associate’s degree (AA) or equivalent from two-year college or technical school preferred
  • Trade school training and education preferred
  • At least six months to one year automotive industry or related experience and/or training
  • ASE certified preferred
  • Broad knowledge of new vehicle technologies
  • Excellent customer service skills
  • Ability to be analytical and multi-task
  • Self-motivated enthusiastic presence in a team environment
  • Strong written and communication skills
  • Working knowledge of Microsoft Office
  • Consistent and stable work history
  • Valid driver’s license and clean driving record
  • Professional appearance and work ethic

All potential employees must pass pre-employment testing to include a background check and drug screen Website and Dealership location:

Trophy Nissan Website

BENEFITS:
  • Fast paced work environment
  • Career growth opportunities
  • Medical and dental coverage available after orientation period
  • Paid vacation
  • 401(k)

Job Snapshot

Employment Type Full-Time
Job Type Automotive, Sales, Customer Service
Education High School
Experience At least 1 year(s)
Manages Others Not Specified
Industry Automotive - Motor Vehicles - Parts, Retail, Sales - Marketing
Required Travel Not Specified
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AUTOMOTIVE SERVICE ADVISOR


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