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Customer Service Specialist

Customer Service Specialist

Job Description

Under the supervision of the floor manager, the Customer Service Specialist acts as the primary point of contact for all inquiries and issues involving Internet Customer Service via email.  Also acts as a liaison to the Processing Department team.

 

Key Job Responsibilities:

 

  • Handles incoming emails to both the Customer Service and Sales queue with a goal to answer any and all inquiries the customer has while retaining them as or turning them into a Lamps Plus customer.
  • Handle customer concerns in writing with empathy and presents Lampsplus.com in positive light at all times.
  • Demonstrates self confidence by going the extra mile to take care of the customer, thus creating a positive customer experience every time.
  • Communicates with Management on all customer and product issues/escalation issues.
  • Prevents customer returns and ensures customer satisfaction by reasonable negotiations that provide solutions that are beneficial to the company and attractive to the customer.
  • Provides pro-active, consistent follow-up to customer inquires that require such care via email and/or phone.
  • Involves management during an escalated customer issue when necessary to satisfactorily resolve the customer’s concern.
  • Responds to every customer email within 24 hours of receipt.
  • Identifies trends in issues that may affect customer satisfaction levels and consistently communicates them to management in measurable terms.
  • Communicates with management about errors with vendor/product issues.
  • Ensures that all communications pertaining to an order are noted in the comment section of the order so subsequent issues will have complete information.
  • Performs any and all Customer Service duties as necessary.
  • Other duties as assigned.

Join our winning team! 

 

How to Apply: Apply online.
 

Lamps Plus is an equal opportunity employer.

Job Requirements

 

  • Excellent verbal and written communication skills in English.  Must be able to articulate details to customers in a professional and calm manner.
  • Computer literate.  Able to navigate through programs and windows.  Excellent typing and data entry skills.
  • Able to multi-task.  I.e. talk on the phone and type notes at the same time.
  • Effective problem solver.
  • Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.

 

Job Snapshot

Employment Type Full-Time
Job Type Admin - Clerical, Customer Service, Retail
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Retail, Internet - ECommerce
Required Travel Not Specified
Job ID Chatsworth - Customer Service
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Customer Service Specialist


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