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Job Snapshot

Other Pay 19/hr to start, 28/hour for approved OT, 6 months right to hire
Employment Type Contractor
Job Type Information Technology
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Consumer Products
Required Travel Not Specified
Job ID Nethelpcb4

Job Description

Enterprise Support Help Team for Consumer Products firm-Industry Leader in Madison NJ seeks help desk/support agents for a high-volume/busy desk.


Work is Help Desk support web/phone/email work supporting national offices & branches of the above companies.

·       Provide troubleshooting support through telephone and remote connection to all employees within company divisions across the United States.

·       Operating systems supported include Windows  10/8/7/XP/Vista and MAC.

·       Provide support within Microsoft Exchange including Outlook with Zimbra and Webmail access.

·       Assist employees with mobile handheld devices including e-mail setup within iPhone, iPad, Droid, and Blackberry.

·       Provide support within LAN/WAN, Wi-Fi, and VPN connectivity issues.

·       Complete Active Directory updates including credential resets and profile editing for all employees within our Domain Manager.

·        Ability to provide training to end users and communicate with employees at all levels on a daily basis.

  • Resolve issues such as: password issues, Local vs Global/Network printing problems, peripherals, Remote Access {RAS-VPN}, log-ins, IDs, Access issues, etc

  • for more difficult issues you will escalate calls to the appropriate group (WEB team, Network admins, etc).

  • Support multiple domains consisting of approximately 40,000+ end users. 

  • Reset end user passwords for network and proprietary applications 

  • Provide timely, courteous web, phone & email support to users on a variety of software applications (MS Office including Word, Excel, Outlook), Internet Explorer, etc 

  • Support proprietary applications 

  • Record call information/diagnosis, resolution, etc in ticketing system.  

  • Troubleshoot connectivity issues including single workstation, printers, entire site/branch, or application using Windows Remote Desktop Connection, VNC Viewer, or Microsoft Netmeeting. 

  • Handle severity one issues as required including WAN/LAN troubleshooting. 

  • Ability to multi-task necessary in this high volume environment, 

  • Ability to update help desk database. 

  •  Support Network peripherals-printers, etc; 

  • Resolve issues with OUTLOOK (key), MS Office, Web tools-Internet Explorer, Windows NT/XP/Vista/7/8/10, MacAfee Antivirus, Exchange, etc 

  • Help desk ticket system exp necessary,

  • Spots open due to fulltime conversions, expansion/acquisitions and Promotions to Desktop, Exchange, etc teams,

  • Shifts available are 3 pm - midnight or 12 -8 pm.

    - We do Not charge a fee when you go fulltime so it works well for you and the client

    Interested candidates, please forward a resume to Nancy Lan


    [Click Here to Email Your Resumé]



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Enterprise Help Desk

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