Skip navigation
Network Help Desk
Advertisement
 

Network Help Desk

Job Description

Network Support Help Team for Consumer Products firm-Industry Leader in Madison NJ seeks help desk/support agents for a high-volume/busy desk.

 

Work is Help Desk support web/phone/email work supporting national offices & branches of the above companies.

·       Provide troubleshooting support through telephone and remote connection to all employees within company divisions across the United States.

·       Operating systems supported include Windows  8/7/XP/Vista and MAC.

·       Provide support within Microsoft Exchange including Outlook with Zimbra and Webmail access.

·       Assist employees with mobile handheld devices including e-mail setup within iPhone, iPad, Droid, and Blackberry.

·       Provide support within LAN/WAN, Wi-Fi, and VPN connectivity issues.

·       Complete Active Directory updates including credential resets and profile editing for all employees within our Domain Manager.

·        Ability to provide training to end users and communicate with employees at all levels on a daily basis.

  • Resolve issues such as: password issues, Local vs Global/Network printing problems, peripherals, Remote Access {RAS-VPN}, log-ins, IDs, Access issues, etc

  • for more difficult issues you will escalate calls to the appropriate group (WEB team, Network admins, etc).

  • Support multiple domains consisting of approximately 40,000+ end users. 

  • Reset end user passwords for network and proprietary applications 

  • Provide timely, courteous web, phone & email support to users on a variety of software applications (MS Office including Word, Excel, Outlook), Internet Explorer, etc 

  • Support proprietary applications 

  • Record call information/diagnosis, resolution, etc in ticketing system.  

  • Troubleshoot connectivity issues including single workstation, printers, entire site/branch, or application using Windows Remote Desktop Connection, VNC Viewer, or Microsoft Netmeeting. 

  • Handle severity one issues as required including WAN/LAN troubleshooting. 

  • Ability to multi-task necessary in this high volume environment, 

  • Ability to update help desk database. 

  •  Support Network peripherals-printers, etc; 

  • Resolve issues with OUTLOOK (key), MS Office, Web tools-Internet Explorer, Windows NT/XP/Vista/7, MacAfee Antivirus, Exchange, etc 

  • Help desk ticket system exp necessary,

    # Html a plus as support is also web based.

    Spots open due to fulltime conversions, expansion/acquisitions and Promotions to Desktop, Exchange, etc teams,

    - We do Not charge a fee when you go fulltime so it works well for you and the client

    Interested candidates, please forward a resume to Nancy Lan

    at:

    [Click Here to Email Your Resumé]

Thanks!

Nancy

Job Requirements

Windows

Outlook

Ticket Tracking

Excel

Job Snapshot

Other Pay 19/hr to start, 28/hour for approved OT, 6 months right to hire
Employment Type Contractor
Job Type Information Technology
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Consumer Products
Required Travel Not Specified
Job ID Nethelpcb
CareerBuilder Tip:
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Network Help Desk


Enter notes about this job:

Cancel