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Customer Service Representative – Inbound Calls

Customer Service Representative – Inbound Calls

Job Description


Responsible to answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Two – three weeks paid training provided.

 

Position Duties:

  • Utilize standard technology such as a telephone and web browser.
  • Navigate to the appropriate pre-scripted responses which must be read verbatim to provide basic general and specific information about health insurance.
  • Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules.
  • Assist caller with filling out online application and submitting it electronically to plan provider for processing.
  • Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller.
  • Refer calls as required to CSR 2.
  • Perform other related duties as assigned.


Location: Sandy, UT

Operating Hours: 24 hours per day, Sunday-Saturday

Salary: $11.54 per hour

Job Requirements

  • High School diploma or equivalent required.
  • Minimum 6 months customer service/secretarial/telemarketing experience required.
  • Must be able to speak and read English clearly, professionally and fluently.
  • Must be able to type a minimum of 20 WPM.
  • Experience working with a PC and the Windows operating system is required.
  • Ability to effectively work within established contractual turnaround times required.
  • Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
  • Proven ability to work as a member of a team is required.
  • All personnel will be required by contract to undergo program update training as the program changes.
  • Spanish fluency is desirable – pay differential available.
  • May be required to work holidays.
  • Overtime may be required.

 

Background Check and Skills Test Required

 

Skills/Qualifications/Keywords: Non-Sales, Call Center Agent, CSR, Entry Level, Phone Skills, Customer Service, People Skills, Supports Diversity, Responsive, Data Entry, Attention to Detail, Professional Telephone Manner, Call Center, Inbound Calls, Organizational Skills, Judgment, Teamwork, Resilient, Representative, Support, Associate, Call Center Associate, Call Center Representative, Administrative, Healthcare

 

Pearl Interactive Network, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability status.


Job Snapshot

Base Pay $11.54 /Hour
Employment Type Full-Time
Job Type Customer Service
Education High School
Experience 1 to greater than 15 years
Manages Others No
Relocation No
Industry Employment - Recruiting - Staffing
Required Travel None
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Customer Service Representative – Inbound Calls


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