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Client Service Representative

Client Service Representative

Job Description


The Client Service Representative (CSR) is responsible for answering incoming calls from customers, responding to inquiries and questions, handling complaints, troubleshooting problems, and providing information and assistance related to healthcare programs and services. Additionally, the Client Service Representative utilizes Customer Relationship Management (CRM) software and other customized systems to perform all tasks and duties for customers to ensure delivery of high quality service for all consumers.

Position Duties:

  • Responds to customer phone inquiries in a prompt, courteous and concise manner.
  • Provides callers with an unbiased information to assist customers with application and eligibility requirements.
  • Accesses, reads, and interprets customers and provider data elements within customer’s application.
  • Performs accurately all data entry functions to reflect customer activity/transactions.
  • Answers customer questions and assists in problem resolution.
  • Assists customers in the enrollment process.
  • Documents all customer encounters in clear and concise logs.


Location:
  San Antonio, TX

Classification:  Full-Time, Temp to Perm


Shift Availability: 
 8 hour shifts assigned between 7:30 AM - 6:30 PM, Monday - Friday


Pay Rate
:  $11.54 per hour, $12.02 per hour (Bilingual)



Job Requirements

  • High School diploma, GED, or equivalent certification
  • 1-2 years of experience entering data into automated information systems
  • Experience working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner
  • Excellent organizational, interpersonal, written, and verbal communication skills
  • Perform comfortably in a fast-paced, deadline-oriented work environment
  • Successfully execute many complex tasks simultaneously; ability to acquire knowledge rapidly
  • Follow directions and procedures accurately; and ability to work as a team member, as well as independently
  • Preferred qualifications include a degree from an accredited college or university in a related field of study; two-to-four years of human services or health care experience, or experience serving the public.


Skills/Qualifications/Keywords:
 Phone Skills, Customer Service, People Skills, Supports Diversity, Responsive, Data Entry, Attention to Detail, Professional Telephone Manner, Call Center, Inbound Calls, Organizational Skills, Judgment, Teamwork, Resilient, Customer Service Representative, CSR, Customer Support

 

Pearl Interactive Network, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability status.

Job Snapshot

Base Pay $11.54 - $12.02 /Hour
Employment Type Full-Time
Education High School
Experience At least 1 year(s)
Manages Others No
Relocation No
Industry Employment - Recruiting - Staffing
Required Travel None
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Client Service Representative


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