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Workforce Analyst

Workforce Analyst

Job Description

Workforce Analyst


Uline – Shipping Supply Specialists

"The people I work with are as passionate as I am."
"I came to Uline for a job. Instead, I found a career."

Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference.  

We're looking for the best and brightest to help us grow – in customer service, distribution, sales, marketing, IT and other vital areas. Do you have the passion and drive to be on a winning team? Consider a career at Uline.

Uline seeks a Workforce Analyst at its Chicago Branch in Waukegan, IL (south of Milwaukee, Wisconsin).

WORKFORCE ANALYST RESPONSIBILITIES
  • Work as part of the Corporate Customer Service scheduling team.
  • Help ensure each call center is staffed appropriately 24/7/365. 
  • Create forecasts and staffing plans for specialized areas of customer service. 
  • Produce and review reports; recommend productivity and efficiency improvements. 
  • Provide daily phone and function support.

WORKFORCE ANALYST MINIMUM REQUIREMENTS
  • Bachelor's degree. 
  • 3 to 5 years workforce planning experience in a call center environment.
  • Excel, Access and SQL experience. 
  • Excellent verbal and written communication skills.

WORKFORCE ANALYST BENEFITS
  • Complete insurance coverage – medical, dental, vision, life.
  • 401(k) with company match.
  • Generous paid time off.
  • Tuition reimbursement.
  • 3 bonus programs.

Job Requirements

Please visit www.uline.com/jobs to learn more about our job openings and benefits package.

HOW TO APPLY

  • Please click the “APPLY" button to submit your resume for immediate consideration!

EOE m/f/d/v

Skills Requirements:
WORKFORCE ANALYST, WORKFORCE ANALYSIS, WORKFORCE PLANNING, WORKFORCE TRENDING, ANALYSIS, ANALYST, ANALYTICAL, RESEARCH, WRITING, BUSINESS OPERATIONS, RECORD KEEPING, DATABASES, CUSTOMER SERVICE, FORECASTS, FORECAST, FORECASTING, HIRING FORECAST, HIRING FORECASTS, HIRING FORECASTING, VOLUME FORECAST, IEX, NICE, CUSTOMER SERVICE MANAGEMENT, CUSTOMER SERVICE PLANNING, WORKFORCE MANAGER, CUSTOMER SERVICE ANALYST, SCHEDULING ANALYST, CHICAGO, MILWAUKEE, RACINE, KENOSHA, WAUKEGAN, LAKE COUNTY

Job Snapshot

Other Pay Salary based on experience
Employment Type Full-Time
Job Type Customer Service, Strategy - Planning, General Business
Education 4 Year Degree
Experience At least 3 year(s)
Manages Others No
Industry Office Supplies - Equipment, Packaging, Retail
Required Travel Not Specified
Job ID 4447
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Workforce Analyst


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