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Customer Service Manager

Customer Service Manager

Job Description

Customer Service Manager


Uline – Shipping Supply Specialists

"The people I work with are as passionate as I am."
"I came to Uline for a job. Instead, I found a career."

Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference.

We're looking for the best and brightest to help us grow – in customer service, distribution, sales, marketing, IT and other vital areas. Do you have the passion and drive to be on a winning team? Consider a career at Uline.


Uline seeks a Customer Service Manager at its Chicago Branch in Waukegan, IL (south of Milwaukee, Wisconsin).

CUSTOMER SERVICE MANAGER RESPONSIBILITIES

• Manage a modern, fast paced 100-seat call center.
• Handle daily supervision and coaching.
• Hands-on involvement in all aspects of customer service.
• Develop managerial / leadership skills of team leads / representatives.
• Monitor, track and enforce departmental policies, procedures and goals.
• Review reports and take appropriate action.

CUSTOMER SERVICE MANAGER MINIMUM REQUIREMENTS

• Bachelor’s degree.
• Typing speed: 30+ words per minute.
• 5 - 7 years customer service supervisory experience, preferably in a call center environment.
• Experience with process improvement audits.
• Be an active participant in a "hands-on" work environment.
• Exhibit strong written / verbal communication and organizational skills.

CUSTOMER SERVICE MANAGER BENEFITS

• Complete insurance coverage – medical, dental, vision, life.
• 401(k) with company match.
• Generous paid time off.
• Tuition reimbursement.
• 3 bonus programs.

Job Requirements

Please visit www.uline.com/jobs to learn more about our job openings and benefits package.

HOW TO APPLY

  • Please click the “APPLY" button to submit your resume for immediate consideration!

EOE m/f/d/v

Skills Requirements:
CUSTOMER SERVICE, CALL CENTER, CUSTOMER SERVICE MANAGER, CALL CENTER MANAGER, CALL CENTER MANAGEMENT, CUSTOMER SERVICE MANAGEMENT, MANAGEMENT, CUSTOMER CALLS, TRAINING, MILWAUKEE, RACINE, KENOSHA, CHICAGO, WAUKEGAN, LAKE COUNTY

Job Snapshot

Other Pay Salary based on experience
Employment Type Full-Time
Job Type Customer Service, Management, Sales
Education 4 Year Degree
Experience At least 3 year(s)
Manages Others Yes
Industry Office Supplies - Equipment, Packaging, Retail
Required Travel Not Specified
Job ID 3644
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Customer Service Manager


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