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2 Case Managers

2 Case Managers

Job Description



Under general supervision, performs responsibilities that provide comprehensive services to program clients that reside in supportive or transitional housing programs.   Responsibilities include housing and employment placement, developing a service plan, and developing and monitoring an aftercare follow-up plan.  Incumbent acts as an advocate and liaison between the client and community service providers to ensure appropriate utilization of resources in meeting the needs of the client.   Program-specific objectives identifying measurable outcomes are set forth in Attachment A.



1.         Monitors, documents and ensures client’s compliance with program

            participation.                                                                                                  (Wtd.___%)

  1. Conducts assessments, develops and monitors service plans based on assessment for clients enrolled in a treatment and/or transitional living program.
  2. Maintains detailed documentation on assessment and case management plans; updates case plans as needed as goals are achieved; keep a detailed record following each client contact in case notes; document case management activities. 
  3. Maintains detailed statistical data on clients for use in required reporting.
  4. Monitors, documents, and ensures resident’s compliance with program rules.
  5. Provides one-on-one sessions with clients as necessary and required.
  6. Provides life skills training and other necessary groups and keep documentation of content and participation.


2.         Outreach                                                                                                         (Wtd.  ___%)

  1. Incumbent may participate in and conduct independent outreach efforts throughout the community by delivering “street-based” services to individuals in need of immediate services such as mental health treatment, drug/alcohol treatment, shelter, food, clothing, transportation, etc. using the existing community networking systems

Job Title:                    Case Manager II– All Programs

3.         Provides information, referrals, and linkages to community agencies as

needed for services such as housing, employment, health care, etc.          (Wtd.___%)

  1. Provide referral services for a variety of issues to include behavioral health, housing, and employment issues.
  2. Develop cooperative relationships with other social service providers to utilize to best meet client needs.
  3. Participate in resident community meetings and staff meetings.


4.         Quality Assurance.                                                                                        (Wtd.___%)

  1. Assists with quality assurance activities by maintaining standards pertinent to accrediting/licensing entities.
  2. May participate in committee meetings, staff meetings and other activities and/or meetings contributing to the effective, efficient operation of the program and agency.



  • Participates in committee meetings, staff meetings and other activities and/or meetings contributing to the effective, efficient operation of the program and agency.
  • Maintains detailed statistical data and other client and program information for use in monthly reporting.
  • Provides transportation services to clients when needed.
  • Adheres to program and agency expectations as outlined in Volunteers of America’s policies and procedures.
  • Performs duties of the job in accordance with organizational safety policies.
  • Performs other duties as assigned.


Job Requirements

QUALIFICATIONS:  To perform this successfully, the employee must be able to perform each essential job duty with accuracy and minimal supervision.  The following requirements are representative of the knowledge, skill and/or education experience


Experience, Competencies and Education:

This position requires a Bachelor’s Degree in the area of human and/or social services or the behavioral sciences.  Licensed Social Worker designation is highly preferred.  Education and/or verifiable work experience with at-risk populations is required (homeless, veterans, behavioral health, drug/alcohol addiction, employment, youth, residential).  Incumbent must be able to exhibit an ability to engage or intervene with clients experiencing crisis.

Job Title:                    Case Manager II – All Programs

Language Skills:

Must have excellent written and verbal communication skills and abilities.  Must demonstrate the ability to professionally represent the special needs program, Volunteers of America, and effectively interact with multi-cultural and diverse populations.

Other Certificates and Licensures:

A valid Ohio Driver’s License and proof of individual automobile insurance is required in addition to a driving record that is in compliance with Volunteers of America only if the employee is assigned to transport program, participants, or any other type of activity that mandates driving.  CPR and first aid certification is required.

Other Skills and Abilities:

Must be able to operate Microsoft applications, organize and prioritize work, time management, meet deadlines and operate office equipment.  Position requires work schedule flexibility to include evening hours and possible weekend hours.


Job Snapshot

Base Pay $27,000.00 - $32,000.00 /Year
Employment Type Full-Time
Job Type Nonprofit - Social Services
Education 4 Year Degree
Experience At least 1 year(s)
Manages Others No
Industry Social Services
Required Travel Not Specified
Job ID CM.Har.002
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2 Case Managers

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