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Systems Engineer-Field Services

Systems Engineer-Field Services

Job Description

GENERAL SUMMARY:

The Systems Engineer is responsible for all technology consultation, deployment, implementation, and integration as well as service and support needs for our Greater Nashville customers.  This includes endpoints, servers, printers, networks, and vendor-specific hardware and software. This is a full-time position with competitive compensation and benefits.

Essential Duties and Responsibilities:                                             

  • Resolute dedication to unparalleled customer service
  • Implementation and support services for Microsoft related technologies: All Windows operating systems and major server platforms, (Exchange, SQL, SharePoint, etc).
  • VMware and Hyper-V deployment and support
  • Network assessments and creation of supporting deliverables
  • Implementation and support of disaster recovery solutions
  • Network implementation and support: WAN/LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN, Remote Desktop Services, etc
  • System documentation to include system reviews and recommendations
  • System and network maintenance and patching
  • Vulnerability assessments and remediation

 

Additional Duties and Responsibilities:

  • Ability to work individually yet create synergy as a member of  a team
  • Communicate effectively with stakeholders of all levels and technical proficiency
  • Business awareness: gain and utilize specific knowledge of the customer and how technology relates to their business strategy and goals
  • Abide by internal processes and procedures related to duties and responsibilities
  • Responsible for entering time and expenses as they occur
  • Continuous education, expansion, and refinement of technical knowledge and credibility through industry standard certifications


Job Requirements

Requirements:

  • 3-5 years’ related professional experience and Bachelor’s degree or equivalent work experience
  • Industry certifications: Microsoft MCP, MCSA, or MCSE, major firewall vendors, Cisco CCNA/CCNP, VMware VCP, ITIL, etc.
  • Excellent communication skills and a positive attitude
  • Professional appearance and demeanor
  • Ability to multi-task and adapt to changes quickly
  • Comprehensive understanding of support tools, techniques, and how technology is used to support customer business processes
  • Self-motivated, proactive attitude with the ability to work in a fast-paced environment
  • Strong critical thinking and troubleshooting skills
  • Advanced networking knowledge preferred
  • Familiarity with major cloud platforms desired
  • Intermediate skills with small office voice communications systems. NEC, Avaya, or ShoreTel certifications a plus

Job Snapshot

Employment Type Full-Time
Job Type Information Technology
Education High School
Experience At least 3 year(s)
Manages Others Not Specified
Industry Telecommunications
Required Travel Up to 25%
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Systems Engineer-Field Services


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