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Client Care Specialist

Client Care Specialist


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Job Description

FrankCrum - A family of HR solutions

FrankCrum contributes to a company’s success by minimizing the amount of time and money needed to manage services related to employees.  Our personal touch has been one of the hallmarks of FrankCrum during more than 30 years of serving employers across the nation. That unmatched experience enables us to help companies guard against risk and attract and maintain an effective workforce with quality benefits and expert payroll services.  Deep experience and broad company resources aren’t the only reasons you can trust FrankCrum. Clients have stayed with us for decades because they can tell we’re driven by the Golden Rule and that approach makes good business sense for everyone. We value relationships, keep promises and make integrity a priority in everything we do.  In addition to our dedication to our clients, FrankCrum is committed to our neighbors. The company is deeply involved in helping the less fortunate in our communities. 


Whether a company needs employer services for a staff of two or a thousand, the only name they need to know is FrankCrum. Our highly trained and experienced team can process their payroll accurately and on time, lower a company’s HR expenses, provide great rates on workers’ compensation insurance, plus a whole lot more.  Ours is a family-oriented business and having our name on the door influences how we do business. We believe in taking the time to understand a company’s needs and provide employer services with a personal touch. You’ll find that FrankCrum is guided by a commitment to integrity in everything we do.


The position provides excellent customer service by resolving issues and concerns submitted by internal and external customers. Are you ready to be engaged in something big?  Continue reading to learn more about the job, our excellent benefits package, and how to apply! 

Essential Duties

  1. Provides excellent customer service by taking inbound correspondence, calls and emails from clients and brokers, and responds appropriately to ensure satisfaction.
  2. Reviews and follows up on claims on a daily basis.
  3. Researches and responds to client and broker concerns.
  4. Records case notes in case management software (Netwise).
  5. Conducts regular, proactive client check-in calls.
  6. Processes statistical data regarding operational transactions.
  7. Assists with special or on-going projects.

Job Requirements

Minimum Requirements

  1. Two (2) years of related customer service experience.
  2. High school education or equivalent.
  3. Bilingual (English/Spanish) - required

Employee Benefits

FrankCrum provides an excellent and comprehensive selection of benefits including:

● 401(k) Retirement Plan - employer matches 100% of the first 4%, immediate vesting
● Health Insurance - free for the employee-only level
● Life insurance - paid by FrankCrum
● Dental Insurance
● Vision Insurance
● Short Term Disability Insurance - premium paid by FrankCrum
● Long Term Disability Insurance
● Family Legal Protection Plan
● Supplemental insurance plans (accident, etc.)
● Employee Assistance Program
● Flexible spending accounts
● Educational reimbursement, up to $5,000 annually
● Paid time off 
● Holiday pay
● Supplemental life insurance

● Corporate America Family Credit Union

Job Snapshot

Employment Type Full-Time
Job Type Customer Service, Insurance, Other
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Insurance, Other Great Industries
Required Travel Not Specified
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Client Care Specialist

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