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General Manager

General Manager

Job Description

About the Job

Today’s IHOP is the talk of the restaurant industry. Our unprecedented growth is creating new opportunities for friendly, service-oriented people. As a franchisee of one of America’s favorite restaurant chains, we are striving to provide a work environment that is fun, upbeat, and offers opportunity for growth. If you haven’t been to IHOP lately, stop by and see what all the buzz is about!

We are currently hiring experienced General Managers who can deliver upon our guest promise of “Everything You Love About Breakfast.” There are plenty of opportunities for future advancement.

Responsibilities include but are not limited to:

Executing finan
cial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant’s current operations plan.

Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization.

Managing the restaurant floor while focusing on regular contact with guests.

Handling guest complaints in a professional and timely manner.

Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP.

Executing Service Excellence Training program for all restaurant hourly employees to improve unit operations and guest experience.

Carrying out supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.

Completing all required reports and paperwork accurately and on time.

Maintaining personnel files with appropriate employment and legal documents.

We offer our GM's: Competitive salary, medical insurance, vacation, opportunity for growth/advancement, and A GENEROUS BONUS program.


Job Requirements

High school diploma or general education degree (GED) and two to four years related experience and/or training, or equivalent combination of education and experience.

Ability to lead and motivate others around a common goal and hold employees accountable.

Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of employees and guests.

Ability to resolve guest concerns in a professional manner.

Basic computer skills including Email, MS Excel, MS Word.

Job Snapshot

Base Pay $40,000.00 - $50,000.00 /Year
Employment Type Full-Time
Job Type Restaurant - Food Service, Hospitality - Hotel, Management
Education High School
Experience At least 4 year(s)
Manages Others Yes
Relocation No
Industry Restaurant, Hospitality
Required Travel None
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General Manager

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