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Advisory Support Specialist - Broker Dealer
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Advisory Support Specialist - Broker Dealer

Job Description

ADVISORY SUPPORT SPECIALIST

 

National Financial Partners Corp., and its benefits, insurance and wealth management businesses is a leading provider of diversified advisory and brokerage services to companies and high net worth individuals, partnering with them to preserve their assets and prosper over the long term.

 

The Advisory Support call center team has a reputation of earning top customer service ratings within the company. We are a specialized group that is the primary contact for operational needs for all managed accounts with an emphasis on our relationship with Envestnet.  As a member of the Advisory Support team at NFP, you’ll

 

  • Empower advisor success through reinvention, advocacy, and integrity.
  • Become an expert on our flagship managed account platform.
  • Form relationships with our top firms.
  • Help advisors implement a unified management strategy through access to third party money managers and a full suite of resources to build, manage and implement investment solutions.
  • Work closely with our partners at Envestnet and NFS.
  • Support our most profitable and growing business lines.
  • Be held to the highest customer service standards.

 

THE IDEAL CANDIDATE…

 

  1. …has call center experience but doesn’t want to work in a standard call center environment
  2. ...has experience with robust portfolio management providers such as Envestnet
  3. …is ambitious and is seeking an opportunity to advance in their career
  4. …understands helping clients is more important than meeting call center quotas
  5. …enjoys building client relationships
  6. …is highly motivated and is excited to join a top 10 Independent Broker Dealer
  7. …understands the work-life balance

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Reporting to the Manager of Advisory Support, Advisory Support Specialists:

  • Provide exceptional customer service to NFP advisors and staff on advisory policies, procedures, and platforms via phone and email queues
  • Collaborate with other departments within NFP as well as other partner organizations to resolve complex issues
  • Act as operational primary point of contact for AdvisorEnterprise and other advisory products at NFP
  • Take and log approximately 15-20 inbound calls per day (avg. call time is 5-10 minutes), responding to inquiries regarding the following:
    • Paperwork requirements
    • Billing inquiries
    • Investment changes
    • Model management
    • Proposal creation
    • Trading
    • Third-party managed account maintenance
    • Reporting
    • System access and training
  • Respond to 5-10 incoming emails per day regarding the above topics
  • Monitor approximately 20 service requests daily to ensure action is being taken when appropriate (examples include releasing accounts for investment, requesting disbursements, and journaling assets)
  • Stay informed of updates to policies and procedures as well technology enhancements relating to managed account platforms
  • Review and approve service requests to ensure instructions are logical and compliant, and transactions are executed correctly
  • Collaborate with Cashiering department to monitor deposits and withdrawals
  • Master internal systems including AdvisorComplete, Envestnet, LaserFiche, NFS FBSI, Streetscape, and Footprints
  • Other tasks may be assigned depending on department volumes
  • Overtime may be required periodically due to heavy volumes or seasonal needs

 

 

Job Requirements

KNOWLEDGE, SKILLS, AND/OR ABILITIES:

  • Demonstrated history of reinvention, advocacy and integrity in a team environment
  • Knowledge of managed brokerage accounts: tax documents, brokerage statements, billing, performance reporting, advisor vs. third—party managed
  • Able to use active listening skills and focus on non-verbal cues to better understand the client’s needs and motivations
  • Able to empathize with others' needs and respond sensitively
  • Able to use sound judgment when responding, and take action in order to successfully meet the client’s objectives
  • Able to quickly learn new technology and utilize a variety of systems in order to proactively identify solutions to our firm’s needs
  • Strong analytical skills and attention to detail in order to adhere to policies, procedures and guidelines
  • Able to commit to our culture, which emphasizes a proven work ethic with a high level of integrity to build trust with our clients and colleagues
  • Strong communication and interpersonal skills, especially the ability to listen and explain complicated subjects
  • Strong organizational skills, problem solving skills, and ability to prioritize
  • Able to multi-task and adjust to changing priorities in a fast-paced environment

EDUCATION AND/OR EXPERIENCE:

The ideal candidate will have 2 years of financial services and call center experience, a bachelor’s degree (Finance, Economics or Business preferred) or equivalent experience and FINRA Series 7 license (if not licensed you will be required to obtain the 7 within 90 days of hire).


WORK SCHEDULE:

The Advisory Support desk is open from 7am-5pm Monday-Friday. Team members may work 7am-4pm or 8am-5pm shifts. NFP is closed all 10 major stock market holidays.

POSSIBLE CAREER PATHS:

Opportunities include additional FINRA licenses and positions in other departments including Operations, Anti-Money Laundering, Business Consulting/Recruiting, Technology, Compliance, Licensing, Cashiering, Advisor Transitions and Sales.

 

NFP ADVANTAGES

NFP offers a competitive compensation package and an exceptional benefits program that includes an incentive bonus, medical, prescription, dental and vision insurance, health care flexible spending accounts and health savings accounts. We also offer life insurance, short- and long- term disability, a 401(k) plan, paid time off, and education assistance program and many other benefits.

Job Snapshot

Employment Type Full-Time
Job Type Customer Service, Finance
Education 4 Year Degree
Experience 2 to 4 years
Manages Others No
Relocation No
Industry Banking - Financial Services
Required Travel None
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Advisory Support Specialist - Broker Dealer


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