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Software Support - Customer Support Specialist

Software Support - Customer Support Specialist

Job Description

Digisonics, a Houston-based, award-winning medical software provider is seeking experienced Customer Support personnel. The Customer Support Specialist’s primary responsibilities include providing remote assistance for clinical personnel and performing remote software installation or configuration. This  position requires 5+ years experience installing, configuring and supporting complex computer software applications in a healthcare/medical environment. Duties include remote system fault investigation, diagnosis and correction, provision of software suite remote installation and upgrade services. The Customer Support Specialist performs any combination of following duties to provide technical support to customers:


Primary Responsibilities:


   •       Provide customer support to our valued customers.
   •       Answer users' inquiries about software functionality.
   •       Assist users in resolving software/hardware/system related issues.
   •       Remotely investigate and address issues using VPN, GoToMyPC or similar remote access tools. 

   •       Support customer site personnel with installation and configuration of hardware, software, and peripheral equipment.

   •       Maintain customer documentation in call management system.


Job Requirements


       Associate’s degree in a technical field, prefer Bachelor’s degree.

   •       Manufacturer's certification a plus (MCSE, etc.).




   •       A minimum of 5+ years experience providing end user support in an IT/computer-related field in a healthcare/medical environment.
   •       Experience with Networking, Access/SQL databases, Citrix deployment and support, DICOM and  HL7.


Non-Technical Skills:


   •       Excellent communication, both verbal and written. 
Motivated and capable of working independently with minimal supervision and as part of a team. 
Superb people skills. 
Superior ability to document issues and work performed.



       Health Insurance

   •       Life Insurance

   •       Dental Plan

   •       Disability Insurance

   •       Paid Vacation

   •       Paid Sick Leave

   •       401(K) plan

   •       Profit Sharing

   •       Paid Training



   •       Healthcare - Medical Software

Job Snapshot

Employment Type Full-Time
Job Type Information Technology
Education 2 Year Degree
Experience At least 5 year(s)
Manages Others Not Specified
Industry Computer Software
Required Travel Negligible
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Software Support - Customer Support Specialist

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