We are seeking a Sales Support Representative who is responsible for establishing and maintaining positive, successful relationships with customers on behalf of the company by taking complete responsibility for each customer interaction and ensuring all customer requirements are fully met. The Sales Support Representative strives to delight the customer through courteous interactions, responsive resolution of concerns, strong follow-up and attention to detail.
The Sales Support Representative must have excellent phone skills, strong email and computer skills, detail orientation, the ability to solve problems and excellent interpersonal skills. Job duties include order entry, order management, processing of returns, problem resolution, transportation scheduling and sales support.
Performs a variety of tasks in order to support the efforts of assigned Sales Representatives. Responsible for establishing and maintaining profitable relationships with key customers on behalf of the company by taking personal and complete responsibility in ensuring that customer needs are met by doing the following:
-Ensure and influence customer satisfaction by demonstrating tact, sensitivity, and professionalism. Possess excellence in organization and team management skills.
-Develop working relationships and assist Sales Representatives through careful review of their open orders making appropriate follow up calls/e-mails and offering pre and post customer service for complex custom orders.
-Communicate effectively with Customer Service, Production, Scheduling, Logistics, QC & QA, and Product Management, updating them regularly to guarantee that customer requirements are met.
-Follow systems and procedures outlined in company manuals, staff meetings, intranet, and e-mails.
-Support strategic sales plans and marketing strategies outlined by the Director of Sales Operations and Customer Support.
-Participate as a key team player by supporting other Sales Support representatives as needed.