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Sales Support Representative

Sales Support Representative

Job Description

We are seeking a Sales Support Representative who is responsible for establishing and maintaining positive, successful relationships with customers on behalf of the company by taking complete responsibility for each customer interaction and ensuring all customer requirements are fully met. The Sales Support Representative strives to delight the customer through courteous interactions, responsive resolution of concerns, strong follow-up and attention to detail.

The Sales Support Representative must have excellent phone skills, strong email and computer skills, detail orientation, the ability to solve problems and excellent interpersonal skills. Job duties include order entry, order management, processing of returns, problem resolution, transportation scheduling and sales support.

Performs a variety of tasks in order to support the efforts of assigned Sales Representatives. Responsible for establishing and maintaining profitable relationships with key customers on behalf of the company by taking personal and complete responsibility in ensuring that customer needs are met by doing the following:

-Ensure and influence customer satisfaction by demonstrating tact, sensitivity, and professionalism. Possess excellence in organization and team management skills.

-Develop working relationships and assist Sales Representatives through careful review of their open orders making appropriate follow up calls/e-mails and offering pre and post customer service for complex custom orders.

-Communicate effectively with Customer Service, Production, Scheduling, Logistics, QC & QA, and Product Management, updating them regularly to guarantee that customer requirements are met.

-Follow systems and procedures outlined in company manuals, staff meetings, intranet, and e-mails.

-Support strategic sales plans and marketing strategies outlined by the Director of Sales Operations and Customer Support.

-Participate as a key team player by supporting other Sales Support representatives as needed.

Job Requirements

The ideal candidate will have the following minimum requirements and qualifications:

-2+ years experience in a Customer Service related position

-Excellent telephone skills reflecting a positive, professional, customer centered organization.

-Ability to effectively utilize a networked telephone system.

-Strong computer skills including the ability to learn and effectively utilize an Oracle or other ERP system based order management system and high proficiency in PC software applications (Word, Excel, PowerPoint)

-Ability for consistent and accurate order entry.

-Ability to learn and embrace specific order management procedures and to follow instructions and policies related to order management.

-Strong ability to work as a team, collaborate with colleagues and share workload as needed to

provide quality customer support.

-Process customer orders in a courteous, efficient, and timely manner.

-Organize workflow to meet customer deadlines.

-Effectively present and discuss products and services of the company to current and prospective

customers in a way that conveys an image of quality, integrity, and superior understanding of

our products and services.

-Respond to customer complaints and concerns immediately and facilitate mutually agreeable


-Meet established goals for telephone calls and volume of order entry.

-Prior bio process production knowledge preferred

-Minimal travel may be required

Non-Negotiable Hiring Criteria:

-Previous successful experience in developing customer relations including excellent

interpersonal, phone, and customer service skills.

-Strong attention to detail and problem solving skills, possessing a sales aptitude and interested

in preventing errors and solving problems

-Strong computer aptitude and Microsoft Office software knowledge.

-Strong desire to succeed and ability to execute on multiple tasks

-Self-motivated, ability to work with little or no direct supervision.

Job Snapshot

Employment Type Contractor
Job Type Admin - Clerical
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Relocation No
Industry Medical Equipment, Other Great Industries
Required Travel Not Specified
Job ID vkATR97856
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Sales Support Representative

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