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HR Service Center Analyst
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HR Service Center Analyst

Job Snapshot

Employment Type Contractor
Job Type Human Resources
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Relocation No
Industry Other Great Industries
Required Travel Not Specified
Job ID Masooma_ATR116783

Job Description

ATR International, Inc. is a leader in the staffing industry and places a wide range of professionals at many of the most innovative companies. We are currently recruiting for the following position for one of our clients. If this position is not a fit for you, click here to send us your resume and our recruiters will find one that is.

We are seeking a HR Service Center Analyst for a very important client

National tuition reimbursement administration and customer service support to eliminate backlog and administer new special programs in the regions. 
Under limited supervision, processes moderate to complex Human Resources transactions related to employee changes and new hire information within a single area of specialty in one of the following Human Resources programs: pay, benefits including retirement, leaves of absences, disability and worker’s compensation. Acts as a resource to Human Resources Representatives and other service center team members. 

Responds professionally with accuracy and in a timely manner to new hire changes, employee requests for information and changes by processing moderate to complex Human Resources transactions pertaining to employee pay, new hires, termination's and personal status changes according to established policies and procedures, collective bargaining agreements and laws. Enters processes and retrieves employee data utilizing a Windows-based Human Resources systems to make employee changes and obtain information requested by employees. 

Responds to escalated employee calls and inquiries referred by HR Representatives and other HR Service Center employees. Resolves ongoing, moderate to complex HR related issues and tracks employee data utilizing Human Resources information systems and call center systems including on-line mainframes information. 

Conducts case management as required to meet employees’ needs. May handle incoming employee calls as needed. 

Collaborates with Quality Assurance, Training and Team Management to modify transaction procedures as needed and provide one-on-one training for HR Representatives and other HR Service Center employees. 

Consistently supports compliance and the Principles of Responsibility (The company   Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting noncompliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and The company's  policies and procedures.

Job Requirements

- At least 2 year’s experience and proven excellent customer service in a call center required

Data entry (Screen), Basic Math (Calculator - Add / Subtract), Telephone CSR (moderate, includes excellent customer service skills, logging encounters and utilizing resources and scripts in Customer Service System (CSS), E-mail Correspondence, Computer File Management (Data Entry, Editing, Transaction Processing), Database Report processing, Special Projects (as needed). 
Process Tuition Reimbursements (Computer Data Base), Unload / Process Incoming Fax Server documents, Respond to Employee Questions (E-mail / Phone), Liaison with Consultants and Other Departments as needed, provide efficient and quality-driven customer service, log encounters and utilize resources and scripts in Customer Service System 
Online/systems and Excel spreadsheet data entry (Screen), MS Office Suite proficiency (Word, PPT, Excel), Lotus Notes, file management 
Results Oriented (efficient and quality-focused); Team Friendly, Positive Attitude, Collaborative; Active Learner / Contributor / Able to handle change and ambiguity in a process improvement driven environment with a positive and pro-active attitude 
 (per The company  Compliance, this needs to be, at the very least, the same minimum requirements as an FTE in the same role) College - High school diploma or GED minimum required. Associate degree highly preferred. 
High school diploma or equivalent required. Advanced reading skills and basic math skills required. Bachelor’s degree or some college level course-work preferred. 

Strong customer orientation. 
Ability to process transactions w/in 95% accuracy rate as measured by internal quality assurance performance measures. 
Demonstrated ability to type at least 45 words or keystrokes per minute while interacting with customers on the telephone. 
Demonstrated experience navigating Windows-based Human Resources information systems required. 
Ability to effectively interact with all levels within an organization required. 
Attention to detail, accuracy and quality required. 
Excellent interpersonal, verbal and written communication skills with a customer service focus required. 
Ability to identify root cause and conduct analysis required. 
Ability to work independently under limited supervision as prescribed by established HR Service Center guidelines and procedures. 
Ability to adopt new work procedures as needed and actively participate in training and quality assurance initiatives. 
Must adhere to KP confidentiality rules, requirements & guidelines. 
Must be able to work in a Labor / Management Partnership environment. 
Experience with PeopleSoft 8.8 preferred. 
Proficiency in Lotus Notes or MS Outlook, Microsoft Word, Excel and Power Point preferred

Is this position not a fit for you? Click here to send us your resume and our recruiters will find one that is.

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HR Service Center Analyst

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