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IT Help Desk Technician

IT Help Desk Technician

Job Description

IT Help Desk Specialist – IT Desktop Analyst – IT Tech Support– IT Service Center Analyst– IT Help Desk Technician– IT Field Service Technician- Tier 1 Tech Support – Level 1 Tech Support


SSI is seeking four IT Help Desk Specialists. These resources primarily focus on providing technical support to end users, troubleshooting software/hardware issues, performing break/fix tasks, computer imaging, receiving and processing calls/issue tickets, and remaining friendly, helpful, and professional while servicing users.

Job Requirements

IT Help Desk Specialist – IT Desktop Analyst – IT Tech Support– IT Service Center Analyst– IT Help Desk Technician– IT Field Service Technician- Tier 1 Tech Support – Level 1 Tech Support


Qualified candidates will have 2 years of experience with:

  • Handling at least 20 tickets per shift using a tool like Remedy
  • Resolving at least 70% of tickets or calls without escalation
  • Working in a Call Center environment
  • Supporting proprietary and standard software applications
  • Supporting phones, network connection, servers, and remote users
  • Linux, Windows, MacOS, & VPN, Microsoft Office, Active Directory

*Candidates Local to Central Ohio will Receive Special Consideration*

For more information about this opportunity, please contact Tim Barney at 614-337-6516 AND email your resume to [Click Here to Email Your Resumé]


IT Help Desk Specialist – IT Desktop Analyst – IT Tech Support– IT Service Center Analyst– IT Help Desk Technician– IT Field Service Technician- Tier 1 Tech Support – Level 1 Tech Support


SSI believes our Response Ability to our community is to give back.  SSI, and our employees, are dedicated to playing a positive role in our community by supporting organizations and activities that provide assistance to others. 

Sophisticated Systems, Inc. (SSI), an ESOP company, just celebrated its 24th anniversary. Our team drives business results for our clients through our comprehensive and integrated set of information and technology solutions including Business Intelligence and Analytics, Technology Services, Staff Augmentation, Executive Search, Network Solutions and Hardware and Software Sales to our Clients in the insurance, healthcare, government, retail, utilities and service industries.  SSI offers a competitive compensation package with a variety of options & benefits. 

Keywords: Windows, Microsoft Office, Active Directory, Linux, MacOS, remote support, desktop support, phones, network, connections, VPN, Remedy, troubleshoot, escalation, software support, break fix, hardware support, servers, help desk, tech support, call center, service center

Job Snapshot

Base Pay $13.00 - $18.00 /Hour
Employment Type Full-Time
Job Type Information Technology
Education 2 Year Degree
Experience At least 2 year(s)
Manages Others No
Relocation No
Industry Computer Hardware, Computer Software
Required Travel Not Specified
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IT Help Desk Technician


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