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Call Center Workforce Coordinator

Call Center Workforce Coordinator

Job Description

We are an authorized dealer for such prestigious brands as ADT & DSC. DEFENDER markets, sells, and installs new products and services to homeowners throughout the U.S. At DEFENDER Direct we are committed to rewarding our employees for their contributions to our overall success. This commitment extends to a culture of training and internal promotions. We hire for potential and encourage our employees to grow with us.

This role is responsible for executing the Sales Attendance Policy with a high level of integrity and attention to detail so that we can maximize the return on Marketing investment.

Essential Functions:


  • Ensure that employees arrive on time to their scheduled shift and notify management when absences occur.
  • Manage breaks and lunches within your Center so that our abandon rate is managed at acceptable levels.
  • Be an essential part of the Call Center Leadership Team, building relationships with managers and director.
  • Provide real-time feedback to Leadership Team when violations occur.
  • Serve as a personal contact for Sales Agents on schedule preferences as well as common scheduling questions.
  • Serve as a point of contact for general human resources questions by referring the person to the correct HR contact person.
  • Participate in weekly team meetings with Workforce Managers from other Call Centers.

Job Requirements

  • Bachelors degree preferred
  • Excellent written and oral communication skills.
  • Ability to learn new systems and processes quickly.
  • Excellent organizational skills. The ability to prioritize and balance daily requests and long-term projects, along with routine responsibilities will be necessary.
  • Problem solving and resource management skills.
  • Must be able to work under pressure and within deadlines
  • Must be willing to execute the requirements of agent attendance policy while still while still maintaining professionalism with the people in the Call Center.

We encourage you to apply at the link below for this role. Sometimes submitting through a job site can cause valuable screening information to be missed.

Job Snapshot

Employment Type Full-Time
Job Type Sales, Installation - Maint - Repair
Education 4 Year Degree
Experience Not Specified
Manages Others Not Specified
Industry Security, Consumer Products
Required Travel None
Job ID 865
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Call Center Workforce Coordinator

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