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Mortgage Servicing Specialist

Mortgage Servicing Specialist

Job Description

Mortgage Servicing Specialist

Supports the servicing of mortgage loans. May entail working on default and/or non-defaulted loans. Mortgage Loan Servicing Specialist, handles more complex transactions and is more skilled and tenured loan specialists.

A large financial institution in the area is currently hiring a Mortgage Servicing Specialist. This position has the opportunity for growth and long term advancement. Candidates with customer service skills or basic mortgage knowledge are applicable! The opportunity is located in a fast-paced environment.

Pay: 17.00+/hr, depends on experience

*Professionalism and confidentiality is an absolute must*

*Must be highly professional in demeanor, attire and communication skills*

*Someone who is polished, shows initiative, works well individually and with a team*

*Someone who is willing to go the extra mile to exceed client expectations*

*Candidates need to feel comfortable working quickly and multi-tasking*

Great opportunity to “get your foot in the door" at one of the largest financial institutions in the world!


Supports the servicing of mortgage loans. May entail working on default and/or non-defaulted loans. Responsibilities may include processing routine transactions, documenting loan history, responding to customer, investor, or other 3rd party inquiries, researching and/or preparing documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action. Handles more complex levels of transactions with limited supervision to complete daily tasks and duties. Typically has 2-4 years of experience with a working knowledge of the business and general office skills.

In addition to the responsibilities of the mortgage loan transactions operations/servicing loan servicing specialist, handles more complex transactions and is more skilled and tenured. Works more independently than less seasoned specialists. May assist with training and coaching of associates and/or distribution of work to associates. May obtain credit reports, inspections, surveys, and title work. Contacts customer with any questions or concerns.

Job Requirements

Required Skills:

  • 3+ year(s) experience in mortgage servicing
  • Excellent customer service skills (1 year +) in a call center environment
  • Demonstrated sales/negotiation skills
  • High School Diploma or GED
  • Mortgage Servicing Specialists need to be self-motivated, detail-orientated and possess organizational skills
  • Proficient PC skills in MS Office, Equator, Homebase and Homesaver
  • Ability to develop spreadsheets and other departmentally required documents utilizing MS Excel/Word
  • Ability to work on cross-functional teams

Desired Skills:

  • Mortgage Default Experience
  • Short Sale, Foreclosure, Deed in Lieu, Loan Modification, Loss Mitigation knowledge
  • Proficient in Mortgage Servicing Systems or Equator, Homebase and Homesaver
  • 1+ year customer service experience in a call center environment
  • Mortgage and/or Home Equity Line of Credit experience
  • Experience with AS400 system
  • Knowledge of mortgage/foreclosure process terminology
  • 10 key capability

Job Snapshot

Base Pay $17.00 /Hour
Other Pay Varies with experience
Employment Type Full-Time
Job Type Finance, Real Estate, Banking
Education High School
Experience At least 3 year(s)
Manages Others No
Industry Banking - Financial Services, Mortgage, Real Estate - Property Mgt
Required Travel Not Specified
Job ID AZ: Chandler-Mortgage Special
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Mortgage Servicing Specialist

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