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Technical & Customer Support Associates

Technical & Customer Support Associates

Job Description

  You know that preparation today leads to greater success tomorrow. You've worked hard to develop the skills and knowledge you'll need to make your career goals a reality. We take pride in our ability to develop our new hires to become tomorrow’s leaders, and surround them with industry leading technology and top training.   Joining CCI, you’ll become part of a team that understands providing excellent results for our clients.  We offer our associates clear recognition and rewards for high achievement. We strive to create an environment that clearly communicates the commitment and dedication needed to be the best in our industry.   Job satisfaction also is recognized at the team level with a number of incentives and contests that reward talent and accomplishments. Employees receive incentives for top performance, attendance, and a variety of other areas that help nurture a professional, yet fun and exciting environment.

Join us at CCI. In our state-of-the-art call centers, you’ll discover fun, challenging work, surrounded by talented, supportive, managers and colleagues and you’ll enjoy:

  • Excellent Benefits
  • Strong Performance Incentives
  • Exceptional Growth Opportunity
  • Industry Leading Training
  • Inbound Calls Only

Job Requirements

This position has a starting pay of $13.00/hr and requires flexible scheduling.

Our Technical & Customer Support Associates responsibilities include:

  • Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem
  • Meet customer requirements through first contact resolution
  • Confirm customer understanding of the solution and provide additional customer education as needed
  • Prepare complete and accurate work and update customer file
  • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
  • Effectively transfer misdirected customer requests to an appropriate party. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
  • Participate in activities designed to improve customer satisfaction and business performance
  • Occasionally use decision-support tools to answer questions
  • Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
  • Offer solutions to issues that are often non-standard/non-routine and require some clarification
  • Maintain broad knowledge of client products and services

 

Successful candidate will have:

  • Knowledge of basic computer operations         
  • Ability to learn
  • Courteous with strong customer service orientation
  • Dependable with proficient attention to detail
  • Must be flexible with the ability to adapt to changes quickly and think conceptually
  • Possess insight into self and others
  • Solid problem solving skills
  • Some technical knowledge
  • Excellent Customer Service Skills
  • Strong written, verbal and organization skills
  • Superior time management and prioritization skills
  • Proficiency with navigating through multiple systems
  • Typing skills
  • Excellent listening and responding skills
  • Ability to learn on the fly, listen and apply problem solving skills
  • Minimum of High School Diploma / GED

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.   EOE


Job Snapshot

Base Pay $13.00 - $13.50 /Hour
Employment Type Full-Time
Job Type Customer Service, Entry Level, Information Technology
Education Not Specified
Experience Not Specified
Manages Others No
Industry Computer Hardware, Computer Software, Telecommunications
Required Travel Not Specified
Job ID HC3-4
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Technical & Customer Support Associates


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