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Systems Analyst (iPad / iOS Support)

Systems Analyst (iPad / iOS Support)

Job Description

Combined Insurance, a member of the ACE Group of Companies, is a leading provider of individual supplemental accident, disability, health and life insurance products in North America, Europe and Asia Pacific. With a field sales force and corporate staff in excess of 5,000 people worldwide, Combined Insurance meets the growing coverage needs of policyholders around the globe.



•         Act as primary liaison between Sales School Trainers and Sales Administration

•         Act as primary liaison between IT and Enterprise Mobile, 3rd party vendor

•         Coordinate all phases of iPad tablet setup for new Agents entering Sales School, including:         
  •   E-Mail, LAN and Mobile Iron ID set-up
  •   Ordering of iPads and Accessories
  •   QA of tablet configuration

•         Assist trainers in deployment of tablets in Sales School

•         Provide basic troubleshooting support for new Agents and escalate to Enterprise Mobile as appropriate

•         Proactively manage issues/risks and escalate as appropriate

•         Complete weekly status report and track time spent by activity

•         Interact with production support personnel to ensure that critical and major production issues are resolved in a timely manner

•         Responsible for weekly set up of training environments for the application

•         Maintain proper controls to ensure devices are deployed, tracked, and stored properly

•         Review reports/recommendations from Enterprise Mobile telecom expense management- escalate data overage issues to management 

•         Identify and escalate to management when equipment is not returned by terminated agents

•         Primary contact for Verizon and AT&T for data plan accounts

•         Maintain a high level of personal commitment and accountability to the business, and a focus on quality and service

Job Requirements

  • Experience working with iPad/iOS technology ( 2 – 5 years)
  • Excellent verbal and written communications skills
  • Strong analytical and problem solving skills
  • Strong relationship management and interpersonal skills
  • Expert Microsoft Office Skills for Excel, PowerPoint and Word
  • Good facilitation skills
  • Ability to effectively work with users of various levels from clerical to senior management
  • Experience in a training/sales school environment
  • Experience with Microsoft Dynamics CRM
  • Experience with Mobile Iron
  • Experience with Docs@Work
  • Experience working in a support/Help Desk environment
  • Knowledge of Insurance Company processes
MINIMUM EDUCATION REQUIRED:  2-5 years of experience required.  Associate or Bachelor’s Degree in Computer Science or related field is preferred.  
ACE INA is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.
Combined Insurance offers a competitive salary and benefit programs.

Job Snapshot

Employment Type Full-Time
Job Type Management
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Insurance, Banking - Financial Services, Consulting
Required Travel Up to 25%
Job ID 302556
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Systems Analyst (iPad / iOS Support)

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