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Linux Senior Systems Engineer

Linux Senior Systems Engineer

Job Description

Apply understanding and knowledge of computers and other information systems products and services to provide customer service-oriented technical support to the Teleperformance USA offices.

 

  • Support Linux Operating Systems and applications that are a part of the  environment.
  • Assist Network and Desktop Engineering teams with troubleshooting of network hardware and software, as escalated via Help Desk or assigned by supervisor.
  • Review and update the CA Service Desk system for tickets requiring escalation to Systems Engineer. All user requests are to be placed and logged through the Help Desk, rather than brought directly to the Systems Engineer.
  • Recognize, research, isolate, and resolve information systems problems.
  • Disseminate technical knowledge via internal documentation systems
  • Provide assistance with a focus on quality customer service.
  • Provide training and technical assistance to users

Job Requirements

Position Requirements and/or Skills Required:

 

  • 4+ years' experience of technical expertise with hardware maintenance and support (Dell/HP)
  • 4+ years' experience in troubleshooting and maintaining Linux based servers (RHEL/CentOS)
  • Familiarity with the following technologies
  • Apache
  • MySQL
  • Scripting (bash/perl)
  • PHP
    • Knowledge of one or more of the following technologies preferred
    • Puppet IT automation software
    • Solar winds Monitoring
    • VOIP/IVR infrastructures
    • Java/Tomcat
    • SMS/800
      • Experience with enterprise level SAN environments (Dell Equal Logic, HP 2000/P4500)
      • Strong knowledge of TCP\IP 
      • Good organizational skills with the ability to handle numerous details.
      • Excellent interpersonal, verbal communication and presentation skills
Ability to install equipment up to 50 lbs independently, and up to 175 lbs with the assistance of one or more engineers.

Job Snapshot

Employment Type Full-Time
Job Type Information Technology, Telecommunications, Customer Service
Education 4 Year Degree
Experience At least 4 year(s)
Manages Others Not Specified
Industry Computer Software, Telecommunications, Internet - ECommerce
Required Travel Not Specified
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Linux Senior Systems Engineer


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