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Customer Service Representative
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Customer Service Representative

Job Description

The Chamberlain Group is looking for technically-minded people with a passion for customer service to join our Technical Support group.


Technical Support Representatives provide technical support to consumers with Chamberlain, LiftMaster and HomeLink products.   
Responsibilities include  receiving, responding to, and processing customer requests for product pricing, orders and returns.  Resolving customer calls, emails or faxes with an emphasis on providing world class customer service and technical support. .  

The responsibilities of the position include: 

 

  • Provides  customers with specialized installation and support  technical assistance
  • Escalate  product quality problems and customer complaints.
  • Converts customer inquiries into sales with an emphasis on customer education regarding product features and benefits.

Job Requirements

Successful candidates will have:

  • A passion for providing excellent customer service
  • Excellent troubleshooting skills and ability to help customers resolve issues over the phone
  • High School diploma or equivalent
  • One year experience in a high volume customer assistance environment 
  • Excellent communication skills, both written and verbal
    Strong computer skills
    Motivation and a sense of urgency to get the job done- every day!


Chamberlain offers an excellent work environment with a convenient location, competitive pay, benefits on the first of the month following date of hire and opportunity for advancement.

Chamberlain is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment.

Job Snapshot

Base Pay $10.75 - $11.20 /Hour
Employment Type Full-Time
Job Type Customer Service, General Business, Manufacturing
Education High School
Experience At least 1 year(s)
Manages Others No
Relocation No
Industry Manufacturing, Electronics
Required Travel None
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Customer Service Representative


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