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LAN Support Specialist
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LAN Support Specialist

Job Description

What if you were given the opportunity and responsibility to make a difference? It is time to embrace your Infinite Possibilities. This is your opportunity to be part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and to cutting-edge technology. We have spent more than 100 years creating new ideas, and we are looking for people who can collaborate to help us build on our history, while creating future success. We are committed to attracting, preparing, promoting and supporting our teams. At International Paper, you control your destiny. We offer benefits, challenges, global opportunities and total rewards. When we say Infinite Possibilities, we mean it.

 

This position provides local area network(LAN) and personal computer support to IP facilities throughout the Memphis-Metro Region.  Under direct supervision, provides second tier support to end-users for PC, server or mainframe applications and hardware.  Troubleshoots LAN problems, assists in configuring and troubleshooting data, voice, and video systems.

 

RESPONSIBILITIES:

 

  • Provide day-to-day management and break/fix work of desktops, servers and LAN for all assigned facilities.
  • Act as the liaison into Information Technology second and third level support groups to assist in expediting the support process.
  • Reports and works with a regional manager or assigned team lead.  Work with facility manager or site contact to set priorities.
  • May manage vendor warranty and break/fix work.  May assist in the desktop/server/LAN procurement process.
  • Maintain documentation for the facility, including inventory, ticket tracking, time tracking and assigned project work.  Member of On-Call rotation and may require travel between supported sites and facilities.
  • Under direct or general supervision capable of handling any routine technical problem and demonstrates adequate communication skills.

Job Requirements

QUALIFICATIONS:

 

  • Associate Degree in Information Systems or equivalent.
  • Entry level to less than 2 years of related Information Systems Experience.
  • A+ certification preferred.
  • MCP preferred.

 

COMPETENCIES:

 

  • Problem Solving
  • Action Oriented
  • Integrity & Trust
  • Listening
  • Learning on the Fly
  • Customer Focus
  • Priority Setting

 

Demonstrated competence to work: Effectively with all levels in corporation.

 

May require 50-70% of time traveling to facilities and customers.

 

“Equal Opportunity Employer – all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veterans status."

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International Paper is an Equal Opportunity Employer - Minorities/Females/Individuals with Disabilities/Veterans.

Job Snapshot

Employment Type Full-Time
Job Type Information Technology
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Manufacturing
Required Travel Not Specified
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LAN Support Specialist


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