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Housekeeping Manager

Housekeeping Manager

Job Description

Responsible for providing the highest level of guest satisfaction to owners, members and guests to ensure the continuous delivery of the Meaning of Yes®, ensuring the effective and efficient daily operation of the Housekeeping and Laundry Departments.  The Housekeeping Manager oversees the department Team Members, maximizing their positive contribution to our overall company value, safety and cleanliness of the property, our guests’ units and public areas, including, but not imited to the following:

  • Keep and maintain the highest standards of quality around the resort.
  • Meet and fulfill objectives by meeting deadlines, quality standards and other expectations and operating within budget limitations.
  • Do monthly budget critiques.
  • Ensure all invoices are turned in with proper codes and signatures to Accounts Payable.
  • Ensure team members have all tools needed to perform their perspective daily tasks.
  • Knowledge of all equipment and chemicals needed to perform resort daily functions.
  • Knowledge of all OSHA rules and regulations.
  • Maintain a safe working environment.
  • Assess third-party vendors to ensure Housekeeping department standards are maintained.
  • Oversees the Laundry Department.
  • Conducts quarterly linen inventory and order accordingly.
  • Interview and hire team members for all facets of the department as needed.
  • Ensure department schedule is done according to the Resort needs.
  • Ensure team members are counseled according to the progressive discipline policy and document properly.
  • Partner with Human Resources to discuss and resolve team member issues.
  • Follow company policies, maintains records and writes reports on a timely manner.
  • Forecast in advance to ensure all units are cleaned on a daily basis.
  • Ensure all daily reports are being done.
  • Ensure all weekly & quarterly projects are being done.
  • Ensure all new hires are trained and monitored.
  • Ensure all team members are following the company guidelines.
  • Monitor and track cleaning personnel, house persons and supervisors.
  • Keep track of inventory of units and order as needed.
  • Conduct weekly departmental meeting.
  • Provide superior customer service in accordance with the Company DRIven to Excellence standards.
  • Consistently practice the Meaning of Yes® and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
  • Operate office machinery (i.e., computer, copy machine, fax machine).
  • Perform other duties as assigned.

Job Requirements

  • Minimum of 5 – 7 years prior experience in a leadership role within a vacation ownership property of 300 units or similar operation, or a combination of education, housekeeping management background and hospitality experience.
  • At least 5 years minimum experience in managing people (including interviewing, hiring, disciplining, terminating, etc.) in a supervisory/management position.
  • Experience with budget management, development of quality and cleanliness standards, accident prevention training, OSHA guidelines and development of training manuals.
  • High School diploma or GED equivalent.


  • Bilingual a plus.

Job Snapshot

Employment Type Full-Time
Job Type Hospitality - Hotel
Education High School
Experience At least 5 year(s)
Manages Others Yes
Industry Hotel - Resort
Required Travel Not Specified
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Housekeeping Manager

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