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Patient Representative

Patient Representative

Job Description

Samuel U. Rodgers Health Center is looking for a Bilingual English/Spanish Patient Representative in Registration.


The Patient Representative is responsible for performing general clerical and front desk receptionist duties, as well as, greeting and directing patients and visitors to the practices and services of the health center.  The primary tasks  of the Patient Representative role include managing and ensuring accurate registration and intake of all patient information as required, collecting, processing and posting fees, responding to account and insurance questions while directing patients to the appropriate outside resource if necessary, obtaining pre-certification authorization when required by the payer, and ensuring each patient and visitor to the health center experiences a high degree of customer service and assistance.  

Job Requirements

  • High school diploma (or the equivalent).
  • Minimum one (1) year experience working in a medical facility or verifiable experience in a “skilled" business office setting, demonstrated success in communication, customer service or working with the general public.
  • Bi-lingual skills - read, write and speak English and Spanish.
  • Previous success in managing difficult patient and/or client situations.
  • Advanced level understanding of standard computer systems and applications (particularly MS Office) and  reasonable keyboard skills.
  • Verifiable working knowledge of medical terminology and filing systems.
  • Trainable on specific software for patient information.
  • Revenue cycle and billing.
  • Effective problem solving and communication skills (written and verbal).


Desired Skills:

  • Experience using an EMR/EHR system.


Equal Opportunity Employer

Smoke-Free, Drug-Free Workplace 

Post-Offer Drug Screen and Criminal Background Check Required

We consider all applicants for employment and prohibit discrimination of any kind.

Due to the volume of responses we receive, your patience is requested. 

You will be contacted for an interview if your qualifications meet our needs.  

Job Snapshot

Employment Type Full-Time
Job Type Health Care
Education High School
Experience At least 1 year(s)
Manages Others No
Relocation No
Industry Healthcare - Health Services
Required Travel Not Specified
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Patient Representative

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