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Field Service Engineer (215260-017)

Field Service Engineer (215260-017)

Job Description

Responsible for maintaining the reputation of AngioDynamics hardware as reliable and high-functioning medical equipment by providing the technical support, complex troubleshooting, and general maintenance of customer and company-owned hardware either in the home office or on-location with a focus on customer relationship building through prompt and efficient service.

Position Responsibility:

  • Perform hands-on assessment of hardware received for repair; implement diagnostic process and perform applicable repairs.
  • Perform hardware installations and repairs at customer sites as needed with traveling flexibility.
  • Ensure customer hardware is upgraded as needed; perform upgrades to hardware/software at customer locations.
  • Collaborate with R&D in the development of technical documentation such as test methods, training updates, and service reference material.
  • Submit ECOs as required for the amendment of test methods, training materials, service reference material, and other applicable SOPs.
  • Make strategic recommendations to supervisor related to hardware service initiatives based upon field experiences and observations.
  • Develop strong working relationships with biomedical departments, physicians, other hospital staff, office personnel, and outside sales personnel.
  • Act as first point of contact for technical queries, providing troubleshooting and support by phone in case of equipment failure including out of hours “on call" support.
  • Follow all relevant SOPs and Service database procedures, utilizing the systems to their fullest potential and proactively suggesting and developing improvements to processes.
  • Maintain a clean and safe working environment ensuring efficient and effective use of space in compliance with all regulatory standards.
  • Actively participate in project teams, representing the hardware service department in a professional and cooperative interdepartmental atmosphere.
  • The above is not intended to be an inclusive list of responsibilities. Other activities may be assigned as required by management.

Job Requirements

  • Demonstrated ability to identify and overcome obstacles and maintain composure in stressful circumstances
  • Ability to self-direct and perform service activities with minimal supervision
  • Strong customer facing skills
  • Excellent organization skills, flexibility, and quality focus
  • Ability to work to tight deadlines and manage multiple and changing priorities
  • Ability to write and communicate effectively (English)
  • Ability to carry equipment weighing up to 25lbs
  • Must be computer literate in Microsoft Office software programs

Experience Required:

  • Bachelor’s degree in electronic engineering or related discipline.
  • This position involves regular travel; from 25% to 50% of the time as customer needs dictate
  • Must possess valid driver license and acceptable driving record
  • Minimum of three(3) years of experience in electronics repair and troubleshooting to component level; experience with medical equipment troubleshooting preferred
  • Ability to identify root causes during failure analysis
  • Experience working in a field service environment including telephone support

Job Snapshot

Employment Type Full-Time
Job Type Engineering
Education 4 Year Degree
Experience At least 3 year(s)
Manages Others Not Specified
Industry Biotechnology
Required Travel Up to 50%
Job ID 215260
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Field Service Engineer (215260-017)

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