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Patient Communication Consultant-Bilingual
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Patient Communication Consultant-Bilingual

Job Snapshot

Employment Type Full-Time
Job Type Consultant, Customer Service, Health Care
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Healthcare - Health Services, Consulting
Required Travel Not Specified

Job Description

Responsible for providing best-in-class consultative assistance to current and prospective patients in scheduling a variety of appointment types, as well as providing product offerings for LCA-Vision brands and partners including but not limited to LasikPlus, Managed Care plans, and Comprehensive Refractive Solutions (CRS).


Essential Job Functions

  • Provide exceptional patient-centered care, maintain professionalism, and follow HIPAA for LCA- Vision brands and partners

  • Meet performance benchmarks and metrics expectations as defined by management

  • Accurately create and maintain patient records

  • Maintain service/product/policy/procedure knowledge and utilize learning resources to support patients and educate about available services

  • LasikPlus: utilize sales strategies to generate new leads and sales through inbound and outbound phone calls, web leads, and chat.

  • Managed Care: identify in-network and out-of-network providers for patients

  • CRS: consult and provide patient education regarding Cataracts, appointment details, lens options, and insurance information.

Job Requirements

  • Fluent in English and Spanish required

  • Must have earned a high school diploma or equivalent

  • Must be able to use computer peripherals with or without accommodation: keyboard, monitor, mouse, headset

  • Must have excellent oral, written, and interpersonal communication skills

  • Must pass computer navigation, math, and other related contact center assessments

  • Must be highly adaptable to change

  • Medical insurance and billing experience is preferred

  • Experience in consultative medical sales is a plus

  • Two years or more college education or medical background/education is a plus

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Patient Communication Consultant-Bilingual

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