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Application Analyst

Application Analyst

Job Description

Job is located in Franklin, TN.


Position Summary

 

The Analyst will possess advanced skills to:  support the MEDITECH 6.0 HCIS; perform a wide variety of duties including but not limited to analysis, design, build, testing, documentation, training, implementation, report writing, and daily user support; interpret functional/operational specifications of existing and new products; determine and accommodate the impact of various system changes on users, automated or manual, troubleshoot various problems and respond to user department needs; interact with all level of users throughout the organization to clarify and verify requirements at all stages of analysis, design, and implementation; support 3rd party applications; ensure that all systems are fully tested before implementation into production; document and describe process and procedures relating to current and future systems environments; and train and educate core teams and super users on system functionality and capability.


Performance Standards

 

1.   Provides Level 2 and 3 support for day-to-day production issues, maintaining documentation in the appropriate tracking systems while adhering to prescribed escalation & change control procedures.

2.   Regularly rounds with end users to ensure expected procedures and functionality match actual.
3.   Provides support for applications and coordinates with the appropriate teams.
4.   Evaluates IT application updates and revisions and participates in testing.
5.   Provides documentation and delivery of training on assigned applications. .    

6.   Completes assigned tasks as per defined project scope, timelines, and budgets for implementations.

7.   Participates in coordinating the transition from implementation to production and application support.     

8.   Uses software vendor tracking systems to report and monitor resolution of software irregularities and customer programming requests. 

9.   Uses internal issue tracking system to monitor and document resolution of system user issues, questions and requests.     

10.  Responsible for routine communication to customers and project team members on issues, tasks, software enhancements/fixes.

11.  Develops training/troubleshooting material for level 1 support.     

12.  Conducts core group/super user/end user training classes and/or presentations for assigned modules/applications as required.
13.  Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.

14.  Maintains confidentiality and protects sensitive data at all times.     

15.  Maintains a positive, collaborative working relationship with all departments. 

16.  Maintains positive, collaborative relationships with vendors.     

17.  Works collaboratively and supports efforts of team members.
18.  Additional tasks/responsibilities as defined.
19.  Performs on-call duties as required.

20.  Provides leadership and support to super-user groups.     

21.  Provides constructive coaching feedback to peers and mentors junior members of team.
22.  Coordinates planning for installations of maintenance releases/patches and software updates with Engineering team.     

23.  Ensures new installations will integrate with the current application and data technical environment.

   

 

Job Requirements

Position Requirements

 

Formal Education/Training:

Bachelor’s Degree in a related field or may substitute an equivalent combination of education and experience.

 

Workplace Experience:

At least 4-7 years relevant MEDITECH support work experience working in either hospital clinical departments (i.e. Lab, Radiology, Pharmacy, Nursing) and/or administrative departments (i.e. Information Technology, Materials Management) with significant exposure to and knowledge of that area's operating policies and procedures.  Intermediate to Advanced experience developing NPR and/or Report Designer reports.

 

Equipment and Skills Training:

The successful candidate will have a minimum 4 years of proven and progressive MEDITECH build, support and implementation experience. Demonstrates proficiency in supporting non-HCIS  applications. Additional Skills include: excellent organizational skills and management of multiple projects. Strong communication skills (both verbal and written) with vendors, users and/or hospital employees.

 

Physical Environment:

Familiar with office setting and all areas pertinent to the position.

 

Physical Effort:

Requires movement around entire hospital campus, viewing computer screens for long periods of time and typing.

Job Snapshot

Employment Type Full-Time
Job Type Information Technology
Education 4 Year Degree
Experience At least 1 year(s)
Manages Others No
Industry Healthcare - Health Services
Required Travel Not Specified
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Application Analyst


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