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Network Technician

Network Technician

Job Description

Assisting internal and external customers with computer issues (i.e. hardware, software, networking & email).


1.     Assisting customers over the phone and on-site with issues such as hardware, software, networking and VoIP phone systems

2.     Maintaining all internal workstations including, but not limited to printers, email system, virus protection and web services

3.     Working with internal/external customers on break/fix issues
4.     Administration for Windows Servers (i.e. Active Directory, Group Policy, etc.)
5.     Building new computers for internal/external customers

6.     Other projects as assigned


 

Job Requirements

1. Strong fundamentals of networking concepts including TCP/IP, DNS, DHCP, ICMP & WINS (in a production environment)

2. Working knowledge of Windows desktop and server operating systems (including corresponding server software - i.e. SQL Server, Exchange)

3. Prior customer service experience

4. Linux installation and command line experience

5. Knowledge of common internal application protocols, including SMTP, SNMP, RDP & HTTP/S

6. Ability to learn new software packages and concepts “on the fly"

7. Impeccable customer service focus and analytical problem solving skills

8. Strong interpersonal, written/oral communication and presentation skills

9. Highly self motivated, with keen attention to detail

10. Availability on nights/weekends to assist with customer emergencies or scheduled after-hours work

11. Ability to travel to local client locations, as needed

Job Snapshot

Other Pay competitive
Employment Type Full-Time
Job Type Information Technology
Education 4 Year Degree
Experience At least 2 year(s)
Manages Others Not Specified
Industry Computer Hardware
Required Travel Not Specified
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Network Technician


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