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Service Manager

Service Manager

Job Description

Jiffy Lube has full and part-time Service Manager positions available!


Job Title:                Service Manager

Location:                Field

Reports To:            Store Manager

Salary Range:        TBD

Exemption Status: Non-Exempt

Primary Purpose of Job

 

The Service Manager is responsible for delivering a GUEST FIRST experience, therefore delivering successful sales by becoming a “Trusted Advisor". The Service Manager is 2nd in charge to the Store Manager in their absence. Additionally, the Service Manager is in charge of all aspects relating to delivering a great guest experience. It is a great opportunity to be a key player in the store’s success. Working closely with the Store Manager, the Service Manager is responsible for driving store sales growth, managing employees to ensure that they provide “Guest First" care to all customers, and achieve operational success.

Key Responsibilities:                                                                                       

  • Working with the Store Manager to ensure an increase in revenue and guest counts by demonstrating and creating an excellent customer service experience.
  • Set the example as a leader and build team engagement by focusing  on the development of teammates, providing on-going guidance, coaching and direction
  • Understands the necessary details for how each function of the business works together and can make or break the guest experience
  • Know how to build business during the day at the store and in the surrounding area and communities served
  • Manages inventory and product ordering that meets business needs
  • Responsible for scheduling that accurately reflects the business needs and variations
  • Takes initiative and works with the Store Manager to improve sales, daily profit performance, & controllable expenses
  • Using a “Guest First" mindset, ensure that customers have an exceptional experience by having all of their sales and service needs met to ultimately return and recommend Jiffy Lube
  • Leads team huddles and store meetings that set direction for achieving business goals
  • Adheres and holds others accountable to all rules and regulations that maintain a safe and productive work environment for teammates and guests
  • Assist customers with their questions and needs, either in person or via telephone
  • Deliver quality service at all times
  • Carry out other duties and projects necessary for the position
  • Handles all customer complaints, unless off, then performs follow up 
  • Develops all future and current CSA teammates


 

Position Requirements:

  • One to three years of retail management experience; Professional automotive experience is a plus
  • Must have exceptional oral and written communication skills to communicate across varied levels
  • Is a proven leader that possess the ability to inspire and motivate diverse groups of people
  • Has sound business sense and a comprehensive understanding of the retail industry
  • Can analyze, comprehend and recommend financial objectives that help increase sales and service results
  • Demonstrate a positive, helpful attitude as well as professional conduct and appearance at all times
  • Enjoys and is energized by a fast paced, flexible, high performance retail environment
  • Has a “Guest First" mindset and has demonstrated ability to deliver great guest service
  • Must have a valid driver’s license
  • Must pass a pre-employment drug and criminal history background check
  • Equal opportunity and veteran friendly employer
  • Must be certified in all modules for Service Manager 

 

Job Requirements

JOB REQUIREMENTS
(This is not an all inclusive list)All Employees Must:

*    Read, write and speak English.
*    Be able to pass a background check and drug test.
*    Possess a valid driver's license.
*    Possess effective and cooperative speaking skills, including the ability to communicate with
      guests, teammates, co-workers, supervisors and the Coporate office.
*    Be able to stand on concrete or metal surfaces for extended periods of time
*    Be able to work in an environment that frequently experiences extreme hot and cold 
     temperatures, loud noises and exhaust fumes.
*    Be able to lift and move inventory items, trashcans and other work-related items (up to 
      50 pounds).
*    Be able to work at a rapid pace for long periods of time.
*    Be able to push, pull, pull-up, bend at the knees and waist, twist body at the waist, raise and
     hold arms overhead, turn head / neck / shoulders as needed, grasp and hold tools and other
     items with hands -- all for extended periods of time or many times throughout the work shift.

Reasonable accommodation will be provided under appropriate circumstances
and in accordance with applicable law.


Job Snapshot

Other Pay Benefits Available and Monthly Bonus Opportunity
Employment Type Full-Time/Part-Time
Job Type Retail, Automotive, Restaurant - Food Service
Education Not Specified
Experience At least 1 year(s)
Manages Others Yes
Relocation No
Industry Retail, Automotive - Motor Vehicles - Parts
Required Travel Not Specified
Job ID 25 - SM - MO
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Service Manager


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