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CRM Developer-Oracle Focused

CRM Developer-Oracle Focused

Job Description

Purpose of Role/Organizational Unit:

The CRM Developer is a resource that is leveraged for the development of Volkswagen and Audi Canada brand owner and prospect marketing programs. This resource has specific technical knowledge on how to program the business requests coming from the brand marketing and owner communication teams. This resource is highly familiar and understands the importance of The Personal Information Protection and Electronic Documents Act (PIPEDA) and the Canada Anti-Spam Law (CASL). Under the leadership of the Marketing Services Team Lead, this resource codes and releases owner and prospect marketing programs for Canada according to the business requirements of the customer. This individual also acts as an interface to the brand customer in Canada providing technical insight into the development of their programs.

Position Description:

The following functions are the responsibility of the CRM Developer. This individual may be asked to solely perform these functions or work together with a team of CRM Analysts & Developers to coordinate the completions of associated tasks. Ultimately, responsibility for ensuring that the functions are performed rests with the CRM Developer.

Marketing Service Requests:
• Campaign Support e.g. elicit, interpret, and document marketing campaign goals and data needs, develop SQL programs to extract customer data, develop marketing campaign components in (KuBa) such as Analysis Process Designer (APDs), email forms, campaign automation, target groups and profiles
• Data Handling e.g. Ensure that the VWGoA privacy and security policies, and Canadian specific regulations specifically PIPEDA and CASL, regarding customer data are observed, data cleansing
• CRM Project SME e.g. participate as a VW and Audi CRM SME on CRM related projects
• Process Improvement e.g. automate ongoing tasks where possible

Job Requirements

Skills Required:
• Bachelor’s Degree or equivalent amount of work experience in IT Development
• 5+ years of experience
• Strong technical development skills in Oracle 10G PL/SQL, 11G PL/SQL, SQL Plus & Toad
• Experience developing ad hoc SQL queries
• Familiarity with CRM and components such as Analysis Process Designer (APDs), email forms, campaign automation, target groups and profiles
• Strong working knowledge of XML

Unique Competencies:
• Excellent interpersonal and communication skills (technical and non-technical)
• Extremely “Detail-Oriented” individual with the ability to multi-task
• Capable of performing tasks in dynamic/changing circumstances
• Strong “customer-focused” individual with a passion for responding to the needs of customers
• Ability to quickly get up to speed and learn new technologies and concepts

Desired Skills:
• Bi-lingual: English and French Canadian
• Experience supporting CRM & Marketing business area/programs
• Passion and pride in work (data file correctness, data quality)
• SAP CRM 7 experience a plus
• Exact Target or similar email campaign execution tool experience a plus
• Technical skills in HTML / Java
• Experience with SAS (statistical analysis system) software a plus

Job Snapshot

Employment Type Full-Time
Job Type Information Technology
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Automotive - Motor Vehicles - Parts
Required Travel Not Specified
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CRM Developer-Oracle Focused

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