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Assistant General Manager

Assistant General Manager

Job Description


 Job Summary:

The Assistant General Manager (AGM) is responsible for supporting the General Manager in the management of the entire store’s operations.  The AGM is also responsible to meet performance and profit goals. These objectives include assisting in the selection, development and training of all associates in the store.  The AGM is responsible to manage and oversee all safety processes within the store.  The AGM ensures an exceptional customer experience that supports our vision to become “fast casual to go with world class convenience”.


Principal Duties:
  1. Supervise the day-to-day task assignments and performance for all management and associates.
  2. Ensure a pleasant shopping experience for all customers.  Respond to customer complaints or inquiries.  Solicit customer feedback, input and information through various communication vehicles.  React to information and create a plan to consistently meet the expectations of all customers.  
  3. Manage all matters relating to associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. 
  4. Ensure compliance with corporate training programs through LMS tracking.
  5. Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.
  6. Analyze results and trends and prepares action plans to leverage the store’s strengths and address areas of opportunity.    Ensure the execution of all action plans.
  7. Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business.
  8. Ensure safety program execution and fulfill the store safety leader role.
  9. Ensure future growth by executing a defined strategy to deliver the long range plan.


Job Requirements

Essential Functions:

  1. Exceptional customer service
  2. Superior relationship building and leadership skills
  3. Highly effective communication skills
  4. Ability to multi-task
  5. Experience, skills and abilities consistent with Wawa Core Values and Leadership Competencies


Job Snapshot

Base Pay $36,000.00 - $47,000.00 /Year
Other Pay Monthly Bonuses
Employment Type Full-Time
Job Type Management, Restaurant - Food Service, Retail
Education High School
Experience 2 to greater than 15 years
Manages Others Yes
Industry Food, Restaurant, Retail
Required Travel Negligible
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Assistant General Manager


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