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Account Representative/ Customer Service/ Inside Sales
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Account Representative/ Customer Service/ Inside Sales

Job Description

Würth Snider Bolt & Screw, Inc. is a full line fastener, MRO, and C component distributor that specializes in advanced inventory management programs predominantly in the OEM/Industrial business to business marketplace. Operating from our central office in Louisville, Kentucky, Würth Snider has five branch offices throughout the mid-south. We have been solving assembly problems for our customers since 1975 as Snider Bolt & Screw and joined the Würth Group in November of 1996, ranked as one of the world’s largest industrial distributors with sales in excess of $12 billion annually. Würth Snider Bolt is a rapidly growing sales-based business to business distribution company with opportunities for career advancement, especially for those with flexibility to travel/relocate. We currently have an opportunity at our Louisville, KY headquarters or our Corinth, MS branch office for an Account Representative.   Please thoroughly review application process as described below.                       

 

Summary

 

We are seeking an organized and spreadsheet savvy individual to work with a small number of high volume accounts that utilize our proprietary system for inventory management.  This customer service role entails primarily account management through system inventory analysis as opposed to taking orders and launching purchase orders, however, there is still regular interaction with customers, over the phone or on-site, to provide information in response to inquiries about products and services and to handle and resolve issues.

 

Essential Duties and Responsibilities

 

  • Daily review of inventory management reports and system data to ensure customer’s needs are being met.
  • Adjust system parameters based on customer information to maximize program effectiveness.
  • Place purchase orders for discreet orders.
  • Develop and maintain strong relationship with customers to ensure continued business and increase sales within the customer.
  • Coordinate with management, accounting, and inventory and quality control personnel to resolve billing, contract, or product/service issues.
  • Coordinate customer support with account manager and/or outside sales representative.
  • Coordinate with purchasing to ensure adequate supply of product.
  • Keep detailed records of customer interactions and transactions.

Job Requirements

Preferred Education and Experience

 

  • High school diploma or general education degree (GED).  Some college education desirable, business or marketing preferred.
  • Prefer three years experience in customer service managing sizable accounts.
  • Experience in an industrial distribution environment is a plus.
  • Experience with fastener products is a plus.

 

Knowledge, Skills, and Abilities

 

  • Ability to establish internal working relationships with outside sales, purchasing, and logistics.
  • Ability to establish external working relationships with customers and business partners.
  • Strong technical skills to work effectively in systems.
  • Strong orientation towards attention to detail to ensure accuracy in work products.

 

  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Ability to define goals, seek information, and make recommendations with minimal supervision.
  • Strong negotiating skills.
  • Strong math skills – the ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
  • Ability to read and write reports and business correspondence and ability to effectively present information and respond to questions from staff members, managers, business partners and customers.
  • Strong knowledge of Microsoft Office applications specifically WORD, Excel, and Outlook.  Excel skills utilizing spreadsheets and pivot tables. 
  • The ability to use technology to improve efficiency.

 

 Qualities

 

  • Sales and customer service (internal/external) focus.
  • Understands big picture company goals and how they are supported by individual success.
  • Positive attitude and enthusiasm.
  • Strong work ethic and drive for success.
  • Strong orientation towards teamwork and flexibility towards changing business needs.

 

Applications accepted only through our online system.  Please fill out all information completely.  It is encouraged that you upload your resume; however, the resume is not a substitute for requested information.  To be considered a cover letter is required in the “Notes” section of the application.  Please tell us what interests you about this opportunity, why you are looking to make a move from your current employer, and how you feel your background meets our requirements.  Successful completion of drug test and background check required post offer.

 

 

 

 

 

 

 

 

Job Snapshot

Other Pay Base plus incentive and benefits.
Employment Type Full-Time
Job Type Customer Service, Sales, Distribution - Shipping
Education High School
Experience At least 3 year(s)
Manages Others No
Relocation No
Industry Industrial, Sales - Marketing
Required Travel Negligible
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Account Representative/ Customer Service/ Inside Sales


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