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Customer Service Specialist - Grindstone/Uniontown/Brownsville
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Customer Service Specialist - Grindstone/Uniontown/Brownsville

Job Description

About the Company

Teleperformance is the number one contact center and client relationship management company in the world.  Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 149,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries.  Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.

Primary Duties, Responsibilities and Requirements 

  • Answer inbound sales calls from individual customers
  • Promote and offer products and services by consulting and evaluating customer needs 
  • Accurately process orders per specified guidelines and polices
  • Meet and exceed individual quotas, team sales goals and all performance metrics
  • Builds excellent rapport & confidence with all customers while identifying their needs
  • Negotiate customers’ requests , changes of service, and billing arrangements 
  • Responsible for all customer inquiries
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Enters data from customers into various software programs
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required
  • Exercise retention efforts when appropriate

Job Requirements

Qualifications

  • One year Customer Service experience required
  • Six month previous call center experience preferred
  • Must be 18 years old
  • Type 25 wpm
  • High School Graduate or GED
  • Ability to sell to customer
  • Ability to use desktop computer system and hardware, e.g. mouse, keyboard
  • Logical problem solving skills and ability to multi-task
  • Proven oral and written communication skills 
  • Must have availability to work various shifts influenced by current business needs.
  • Ability to use Windows operating systems and navigate between various windows
  • Ability to work under pressure
  • Continuously demonstrate a high sense of urgency
  • Must have a keen sense of attention to detail, taking the initiative.
  • Must be able to pass a Federal Background Check and Drug Testing
  • Possess a high level of Professionalism
  • Ability to understand and empathize with customer’s issues.

Job Snapshot

Employment Type Full-Time
Job Type Customer Service, Telecommunications, Retail
Education High School
Experience At least 1 year(s)
Manages Others No
Relocation No
Industry Telecommunications, Internet - ECommerce, Wireless
Required Travel None
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Customer Service Specialist - Grindstone/Uniontown/Brownsville


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