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Customer Care Team Leader
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Customer Care Team Leader

Job Snapshot

Base Pay $38,000.00 - $45,000.00 /Year
Other Pay DOE
Employment Type Full-Time
Job Type Customer Service, Management, General Business
Education Not Specified
Experience At least 2 year(s)
Manages Others Yes
Industry Transportation, Other Great Industries
Required Travel None
Job ID CS Corp

Job Description

OnTrac is the largest regional package delivery company in the United States. Our customers operate in time-sensitive environments and can be assured we understand the importance of every shipment we deliver. OnTrac has a reputation for delivering service excellence, and our "can do" attitude is the hallmark of our success.  We routinely go the extra mile to help get the job done.  Flexibility and our money-back service guarantee assure our customers that we are committed to exceeding their expectations.


Each year since 2002, The Arizona Business Journal* has recognized OnTrac as one of the top 25 fastest growing companies in Arizona. And, our employees have voted OnTrac as one of the "Best Places to Work*." It's a great company!


OnTrac is currently hiring at our Phoenix Corporate office for the following position:


Customer Service Supervisor - Team Leader


Our ideal Customer Service Supervisor candidate will: 


*         Hire, train, retain, mentor, coach and directly supervise up to 30 Customer Service Representatives. 

*         Actively participate in the training and day to day management of the Customer Service team, motivating them to achieve a high level of performance

 *         Work cross functionally with other departments to ensure proper resource management of allocated personnel

 *         Minimum two years of previous Customer Service management experience

*         Analytical thinker who can make fast decisions and adapt to changes while remaining focused on the team goals

 *         Hands on leader who understands customer goals and the importance of consistently providing an outstanding customer experience

*         Strong ability to anticipate customer needs and respond without hesitation

*         Demonstrated ability of prioritizing assignments based on immediate or long term urgency 

*         Solid Judgment and willingness to escalate issues quickly and efficiently


Job Requirements

  • Effective oral and written communication skills are necessary to complete various tasks
  • Ability to communicate and interface effectively with many types of people
  • Ability to apply common sense understanding to carry out simple one- or two-step instruction
  • A knowledge of personal computers in a window based environment, with above average user skills in all Microsoft Office software
  • Flexibility in a multi-tasked environment
  • Minimum two years of previous Customer Service management experience
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    Customer Care Team Leader

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