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Vessel Support Specialist

Vessel Support Specialist


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Job Description

Vessel Support Specialist

Responsible for providing timely computer support for all vessels and designated charter vessels

Job Responsibilities

Specific duties include the following along with other tasks as assigned:

  1. Review, diagnosis and resolve vessel IT requests and / or incidents in a timely manner
  2. Travel to boat(s) via company provided vehicle or airfare on short notice when requests / incidents cannot be resolved remotely
  3. Install and troubleshoot vessel PCs, air cards/routers, cabling, and associated communications equipment
  4. Timely and accurate data entry into trouble ticketing system
  5. Provide timely and accurate information and reports to management levels, summarizing problems and solutions.
  6. Will participate in on-call rotation for after-hours support when required

Required Skills/Experience

The skills and experience required to successfully fill the role of Specialist – Vessel Systems are:

  1. Ability to work independently and with a team
  2. Ability to manage and prioritize multiple demands
  3. Strong customer service skills and personal motivation
  4. Solid written and verbal communication skills
  5. Ability to educate vessel personnel in how to avoid / resolve similar problems in the future
  6. Organized, detail-oriented and accurate
  7. Ability to comprehend technical materials and train on peripheral equipment
  8. Good driver with a valid driver’s license
  9. Must be able to obtain a TWIC (Transportation Worker Identification Credential) card
  10. Three (3) or more years’ experience and proficiency in desktop support
  11. A+ Certification or equivalent
  12. Running cable and crimping connections
  13. Skilled using / troubleshooting the following:
    1. Windows XP & Win 7
    2. MS-DOS
    3. Microsoft Office
    4. Upgrading and repairing PC equipment and other hardware
    5. Adding memory, replacing motherboard, drives, PCI cards, air cards
    6. Satellite communication  & cell data devices and antennas (plus running cable)

Physical Requirements and Work Environment

The physical requirements required to successfully fill the role of Specialist – Vessel Systems are:

  1. Strength - Ability to lift fifty (50) lbs. and carry up/down ladders and stairs.
  2. Climb – Must be able to climb stairs and ladders that may have a 90-degree angle to them.
  3. Confined spaces - Ability to enter work spaces (24" x 24") and work in confined spaces for installations and repairs.
  4. Range of motion – Must have a complete range of motion in order to work in confined areas which includes reaching over one’s head.
  5. Physical appearance - ability to wear hard hat, safety glasses, nomex coveralls, slicker suit and steel toe boots
  6. General – Must be able to endure harsh environment and work safely in environments which include extreme temperatures both hot and cold. The ability to enter and exit hatches/doorways in order to work on various equipment and quickly in the event of an emergency.

Job Requirements

See Job Description

Job Snapshot

Employment Type Full-Time
Job Type Information Technology
Education 4 Year Degree
Experience At least 5 year(s)
Manages Others No
Relocation No
Industry Oil Refining - Petroleum - Drilling
Required Travel Not Specified
Job ID SC9311- Vessel Support Specialis
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Vessel Support Specialist

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