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Job Description

Neil Huffman Automotive Group currently seeking a highly motivated, experienced Service Advisor who has the drive to meet the highest commitment to customer satisfaction.

As a Service Advisor your main job is to interpret customer concerns and comments for our technicians, so they will diagnose vehicle problems correctly. The adviser then translates the technician’s findings, which may be very complex, into language our customers will understand.

Job Duties

The duties of a service advisor include:
• Greeting customers, scheduling service appointments and receiving vehicle information.
• Listening to requests of the service desired and clearly explaining information on the repair order.
• Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
• Estimating the cost and time needed to do the repair, taking into account the customer’s schedule.
• Handling customer complaints and maintaining high customer satisfaction standards.
• Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being

Equal Opportunity Employer

Job Requirements

 * Previous experience in a dealership required.

* General knowledge of vehicle mechanical operations is preferred.

* Outstanding communication skills

* Professional appearance and work ethic

* Great attitude with a high-energy

Job Snapshot

Employment Type Full-Time
Job Type Automotive, Consultant, Customer Service
Education High School
Experience At least 2 year(s)
Manages Others No
Industry Automotive - Motor Vehicles - Parts
Required Travel Not Specified
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