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Customer Service Representative
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Customer Service Representative

Job Description

Position Title: Customer Service Representative (CSR) Department: Operations FLSA: Non-exempt

Reports to: Branch Manager SCOPE OF RESPONSIBILITIES:

 

1. Organizes the clerical functions of the branch.

2. Provides direct customer service to loan and sales finance customers.

3. Compiles and maintains records of loan transactions and branch activities.

4. Performs a wide variety of clerical duties, utilizing his/her knowledge of

systems and/or procedures.

5. Conducts solicitation and collection of customer accounts.

 

PERSONAL REQUIREMENTS:

 

The CSR has vital contact with the customers and therefore, should have strong verbal and interpersonal skills that demonstrate the ability to deal effectively and tactfully with all types of customers. This includes collections, as well as the development of new business. Problem solving and reasoning abilities are also important in maintaining the very best customer care. The CSR must be honest and fair with all customers and employees. This person should have strong personal attributes such as a high energy level, positive outlook, integrity in all relations with customers and the community. This person should be a team player and assist other employees to reach the common goals of the branch office and be expected to perform other work related duties as assigned. A CSR should be self motivated and take initiative to accomplish both personal goals and branch objectives. This person must have a professional appearance in both grooming and dress, adhering to the Company dress code.

 

 

 




 






 

 

 

 

Job Requirements

ESSENTAL FUNCTIONS FOR CUSTOMER SERVICE REPRESENTATIVE:  

 

ESSENTIAL FUNCTIONS:

The CSR is responsible for all daily solicitation, cash control, processing of loans and sales finance applications, correspondence, completion of loan documents, and maintain other clerical functions of the branch. This person also assists in working assigned delinquencies. The CSR must develop a thorough knowledge of Company policies and procedures and develop and maintain technical skills such as: operate standard office equipment, computer terminal, copiers, calculators, be able to handle and count cash, and type accurately and proficiently.

EDUCATION AND EXPERIENCE:

Must have a high school diploma or GED. Ability to meet current licensing requirements of

various federal and state regulators and insurance companies. Must be able to read, write,

speak, and understand English well. Must successfully complete the 1st Franklin Financial

training courses and be willing to continue to meet company training educational requirements.
Must possess a valid drivers license and have access to the use of and ability

to operate a personal automobile.

Interested parties are not considered to be applicants unless they are asked to fill out a 1st Franklin Financial employment application.

 

Job Snapshot

Base Pay $10.00 - $13.00 /Hour
Other Pay Performance and Christmas bonuses
Employment Type Full-Time
Job Type Banking, Management, Finance
Education High School
Experience Not Specified
Manages Others No
Relocation No
Industry Credit - Loan - Collections, Banking - Financial Services, Insurance
Required Travel Negligible
Job ID Douglasville, Ga. CSR
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Customer Service Representative


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