If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.
Health care isn't just changing. It's growing more complex every day. ICD10 replaces ICD9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and health care organizations continue to adapt, and we are vital part of their evolution. And that's what fueled these exciting new opportunities.
Who are we? Optum360. We're a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of revenue management services to health care providers nationwide.
If you're looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work. SM
The Product Specialist functions as the product expert for Computer Assisted Coding/Encoder and other Coding software applications during an implementation. This includes analysis, workflow design, user acceptance training and go live support. S/he works with multi-disciplinary teams comprised of both internal employees and client representatives (employees/vendors). The Product Specialist with the Senior Product Specialist and other members of the project team to ensure that the Clinical Documentation Improvement/Health Information Management implementation tasks are completed on time. It is vital that the Product Specialist maximizes awareness of product benefits; customer satisfaction and return on investments are met or exceed client expectations.
Must be results focused with strong interpersonal, organizational and both written and oral communication skills are critical. Must have ability to communicate effectively at all levels of target organizations and enjoy being part of a competitive team giving a consistent strong effort. Enjoys the challenge of introducing new products, developing and creating new markets.
Establish client relationships with key Clinical Documentation Improvement/Health Information Management individuals during the implementation and post implementation process.
Acts as a primary, detailed, hands-on expert for the product during the implementation process. Primary responsibilities include work flow analysis, process redesign, user acceptance testing, and go-live support. An implementation follows the general client implementation standards established by project management, which may include but not be limited to, the following activities:
•Reviews sales assessment document and any other client information to determine scope of the project and potentially any implementation concerns.
•Participates in introduction call, scoping visit and discovery visit to review current workflow, analyze operational processes, and determine future workflow and operational processes. Addresses concerns to project manager and product manager to optimize how the product and/or services will best integrate into the client's processes and systems.
•Demonstrates A-Life Computer Assisted Coding (CAC)/Encoder software and address client concerns and questions.
•Participates in weekly or periodic project meetings with members of the implementation team to review the project task plan and evaluate progress; provides input for training plans and go-live activities.
•Proactively identifies project concerns, and communicates to the project manager
•Documents, and verbally communicates as needed, task status and progress to facilitate a smooth implementation.
•Participates in user acceptance testing (UAT). Addresses issues to project manager and/or product manager to solve any issues identified. Participates in go live support.
•Acts as a primary, detailed, hands-on expert for the computer assisted coding/encoder product approximately 90 days post implementation. Primary responsibilities include:
•Ensures the client meets or exceeds their expected return on investment (ROI) while utilizing the computer assisted coding solution.
•Promptly communicates bugs, client concerns, enhancement requests or application changes to product manager and others as appropriate.
•Presents reviews and explains standard benchmark customer analysis reports.
•Liaison between client, product management, and engineering.
•Acts as a primary, detailed, hands-on expert for the computer assisted coding/encoder product for the Client Relationship Manager Team.
•Maintains a solid understanding of software products' functionality and optimal end user application of associated features and functions.
•Attend various meetings, training and professional conferences.