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Consumer Loan Production Supervisor (Processing)

Consumer Loan Production Supervisor (Processing)

Job Description

Location: MO, Kansas City - 922 Walnut (Trust Building)
Position Control Number: 2001945
Job Grade: 08
Hiring Range: $38,821 - $68,678
Position Status: Full time
Work Schedule:M-F 8:00 a.m. - 5:00 p.m.
Listing Code: CareerBuilder

Facilitate the operation of the production center by managing a group of 7-10 employees who perform specific real estate secured fulfillment duties. This includes:
• Self directed participation in all production center activities exercising sound independent judgment in all aspects of this job
• Work with department employees and senior management to communicate functional area goals
• Identify issues with productivity, quality, and cost within the production center and work with other CMC managers and employees to make necessary changes to improve internal processes. This includes identifying, measuring and monitoring all functional area responsibilities
• Use production reports, internal job aids and system embedded workflows to monitor and manage all production center activities and identify significant risks. Report performance and findings to senior management as required.
• Maintain documentation of values, duties, and expectations for employees and regularly communicate them to all staff
• Support the department technically as needed in all phases of set-up functions.
• Facilitate inter-department communication
• Provide frequent, informal employee performance coaching.
• Provide constructive formal performance appraisals.
• Identify promptly and work directly with all corrective action issues. Communicate file documentation & ordering statuses to the sales force, internal CMC employees, and vendors. Maintain a positive relationship with all participants in the process. Initiate options for problem resolution when necessary. Participate in sales force training as needed. Support and actively participate in meeting the strategic business goals of the business unit:
• Expense management – work within the parameters of established levels of service to control expense and improve efficiency
• Project management – work with management on special projects as needed
• Quality management – execute internal quality control plans, on-going monitoring and regular reporting of results
• Customer relations management – meet with staff regularly to develop constructive relationships and ensure communication of policies and procedures Perform loan set-up as needed.

Job Requirements


Education: High school diploma
Experience: Required:\tSeasoned workflow management skillsProficient use of Microsoft Word\tAbility to interact with all levels of mortgage loan and banking personnel.Detail orientedExcellent verbal and written communication skills Customer service skillsMulti-task orientedPreferred:\tKnowledge and Understanding of Fannie Mae and/or Freddie Mac guidelines.Experience using Desktop Underwriter automated underwriting systemKnowledge and understanding of other investor's guidelines FHA Direct Endorsement statusFamiliarity with VA underwriting and documentation requirements. Experience using Empower loan processing systemFamiliarity with Microsoft Excel and Access

EOE Minorities/Women/Vets/Disabled Equal Opportunity Employer

Job Snapshot

Employment Type Full-Time
Job Type Finance, Manufacturing, Banking, Management
Education High School
Experience Not Specified
Manages Others Not Specified
Industry Banking - Financial Services, Accounting - Finance
Required Travel Not Specified
Job ID 12735
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Consumer Loan Production Supervisor (Processing)


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