Skip navigation
Collections Specialist

Collections Specialist

Job Description

Flagship Credit Acceptance is a national indirect automobile finance company located in Chadds Ford, PA, specializing in the purchase of retail installment contracts from automotive dealerships that provide financing to non-prime consumers for purchases of new and used vehicles.

We strive to maintain a positive work environment, where people can learn and grow within our company. Our employees are encouraged to provide collaborative and creative ideas where each person feels empowered to contribute to the success of our company.

We are looking for talented professionals to succeed and grow with us as we create unique, effective, efficient and economical solutions for our clients. We value innovative people who are looking for a challenge and are able to adapt to rapid and continuous change. As a valued employee, you must be flexible and able to meet any challenge that comes your way.

Collections Specialist

In this intrinsic role, we will rely on your tenacity and composure to contact customers by telephone to solicit payments, determine reasons for overdue payments and establish repayment schedules or other debt repayment strategies based on customers’ financial situations while conducting all conversations in a clear and professional manner adhering to all federal, state, and local guidelines. The Collections Specialist must be able to maintain composure at all times and be able to use logic to determine the appropriate resolution for each account as well as perform the following duties:

  • Maintain strict confidentiality with customer account information
  • Locate customers with the assistance of skip tracing tools
  • Accurately record information regarding financial status of customer and status of collection efforts
  • Advise customers of necessary actions and strategies for debt repayment
  • Perform various administrative functions for assigned accounts, such as recording address changes and other contact information

Job Requirements

Our ideal candidate will have prior experience in subprime auto collections and small company environments where creative solutions and cross-functional teams are required. Also, the following attributes, skills and abilities are necessary for success in this position:
  • 1+ years of experience in a collections environment, preferably in automobile loans
  • Experience in skip tracing accounts
  • Demonstrated ability to effectively negotiate and manage through conflict
  • Knowledge of collection and repossession laws on the federal, state and local level
  • Outstanding standards of honesty, professionalism and ethical values
  • Ability to display high level of personal accountability and ownership for work performed
  • Excellent verbal and written communication skills, along with active listening skills to achieve goals
  • Driven and motivated by a fast paced environment and possess a willingness to learn and be challenged by continual professional development
  • Strict adherence to corporate policies and procedures


  • Flexibility to work both first and second shift hours:
    • First shift is from 8:00 A.M. to 5:00 P.M. or 9:00 A.M. to 6:00 P.M
    • Second shift is from 1:00 P.M. to 10:00 P.M. (These hours may be expanded due to market growth in Mountain and Pacific time zones)
  • Required to work two Saturday’s during the month. You may also be required to work additional time determined by the business needs



We offer exceptional benefits to our employees including a competitive salary, depending on experience, a healthcare plan, long-term and short-term disability, paid holidays, life insurance and excellent career growth opportunities.


To Apply:

For more information or to apply for this position, please visit the link below.


*Please note that our recruiting and application processing is being performed through Insperity; therefore, you will be contacted by an Insperity Recruiting Specialist if and when you are considered for this position*


Job Snapshot

Employment Type Full-Time
Job Type Finance, Other
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Automotive - Motor Vehicles - Parts, Sales - Marketing, Banking - Financial Services
Required Travel Not Specified
Job ID 800207/812952
CareerBuilder Tip:
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using you are agreeing to comply with and be subject to the Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Collections Specialist

Enter notes about this job: