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Call Center Customer Service Representative – Technical Support

Call Center Customer Service Representative – Technical Support

Job Description

Grow your career in an Entry Level Call Center Opportunity!

Job Description

 

If you have a passion for providing high quality customer service with an aptitude for technical concepts, then consider joining our growing inbound call center team in Spring Hill, TN.

IBEX Global is rapidly growing and we’re looking to quickly ramp up entry level Call Center Customer Service Representatives that will be responsible for taking inbound calls from clients, providing first level technical support of personal technology devices. At IBEX Global we’ve been delivering superior customer services for over 10 years, as a business process outsourcer offering an integrated suite of services that supports an expansive array of client facing solutions. Representatives are responsible for assisting clients by helping them to resolve technical support issues related to personal technology devices.

Call Center Customer Service Representative – Technical Support

Job Responsibilities

 

As the Call Center Customer Service Representative you will be responsible for fielding incoming calls from clients in a call center environment providing outstanding technical support in a timely and accurate manner.

Additional requirements of the position include:


• Providing prompt, reliable, and accurate technical support to clients in an inbound environment


• Answering questions or resolve computer problems for clients via telephone providing assistance concerning the use of personal technology devices


• Ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every client interaction

Call Center Customer Service Representative – Technical Support

 

Job Requirements

 

As a Call Center Customer Service Representative you should have a desire to provide quality customer service in a call center environment with the ability to demonstrate empathy to customers.

Additional requirements of the position include:

  • High School Diploma or GED or equivalent
  • Must be 18 years of age
  • Customer Service experience is preferred
  • Technical aptitude
  • Passion for technology and customer care with call center experience preferred, but not necessary.
  • Pleasant phone voice with patience and flexibility a plus
  • Excellent Computer Skills
  • Excellent Customer Service Skills
  • Strong written, verbal and organizational skills
  • Use of computer technology
  • Experience with typing at 30+ wpm, computer use, internet use, navigating and downloading materials from internet and email
  • Available to work nights, weekends and holidays
  • Exceptional problem solving skills
  • Ability to provide patient, prompt and courteous problem resolution

 

Call Center Customer Service Representative – Technical Support

Benefits

We offer our employees the following comprehensive benefits plan:

  • $12/hour after completion of training
  • $1,000 Sign-On Bonus!
  • $10.30 Paid Training (3 weeks)
  • Monthly Performance based Bonus potential!
  • Medical, Dental, Vision Insurance
  • Life & AD&D Insurance
  • Flexible Spending Accounts
  • 401(k) with company match
  • Paid Time Off
  • Discounts on Personal Electronics

 

Call Center Customer Service Representative – Technical Support

Company Overview

A challenging career awaits you at IBEX Global. A market-oriented approach to work, stimulating assignments, and a high-performance culture make our work environment demanding but exceptionally fulfilling. We offer flexible work schedules and an opportunity for associates to be as independent as their ambition and personal commitments allow them to be.

Job Requirements

 

Job Snapshot

Other Pay $1,000 Sign-On Bonus and Monthly performance based bonuses!
Employment Type Full-Time
Job Type Retail
Education High School
Experience Not Specified
Manages Others Not Specified
Relocation No
Industry Retail, Transportation
Required Travel Not Specified
Job ID 13446
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Call Center Customer Service Representative – Technical Support


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