The Maintenance Associate is responsible for the overall basic general cleaning of the common garage area while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Maintenance Associate is also responsible for the basic and general upkeep of the garage facility equipment and common area waste receptacles.
Daily DUTIES AND RESPONSIBILITIES
§ Cleanliness check each shift of all guest entrances/elevator landings in the entire garage.
§ The check will include the emptying of all ash urns daily and trash receptacles at ½ full or higher and the sweeping of all litter and cigarette butts in the common landing area.
§ When appropriate use a mop or power washer to eliminate any stains in the common area resulting from liquid spills
§ Wipe all signage and way finding material in the common area with the appropriate cleaning solutions and cloth. This is to include all pay on foot stations.
§ Maintain a general cleaning of garage with the use of a mobile garbage can, broom and dustpan to include all areas around and between all vehicles of any debris to include cans, bottles, cups and/or any refuse left on the ground, ledges and walls.
§ When appropriate use a paint safe solution or the power washer to eliminate any stains from all pillars and columns throughout the garage
§ Wipe all signage and way finding materials located at all garage vehicular entrances and exits with the appropriate cleaning solutions and cloth
§ Wipe all equipment including gates, gate arms, card reading equipment and all attached signage with appropriate cleaning materials and cloth
§ Empty all returned guest key receptacles at each of the garage exits and return to the Towne Park MOD for return to the appropriate facility
§ When appropriate, power wash any areas of the garage entrances and exits that need additional attention from the regularly scheduled maintenance
§ Assists guests with directions and all other inquiries
§ Stands while serving guests
§ Provides information about surrounding area as well as main attractions to guests as needed
§ Protects guest confidentiality in accordance with HIPPA requirements
§ Maintains the security of customer financial and indentifying information
Other Maintenance Duties:
In accordance with our contract(s) other areas in the work place may also require maintenance other than the garage and include expanded duties.
Systems and Standards
§ Maintains clean, neat work environment including all surrounding areas of cashier booth, parking area, trash receptacles and ash urns
§ Completes all tasks in a timely manner as instructed by the Account Manager
§ Treats guests and associates with courtesy, respect and dignity
§ Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform
§ Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location
§ Follows all environment standards as set forth by Towne Park, including snow removal or salting assistance if authorized in our contract, removal of debris, etc.
§ Executes all terms and conditions as set forth in Towne Park’s associate handbook
Safety and Risk Management
§ Follows site specific safety and security procedures
§ Practices preventative safety procedures as set forth by Towne Park
§ Reports all accidents and incidents observed on shift to Account Manager immediately
§ Uses only equipment trained to use and operates all equipment in a safe manner
§ Remains attentive of all potential high risk areas for claims prevention
§ Reports all potential high risk areas and safety concerns to Account Manager and or Loss Prevention Officer
§ Competently operates equipment (ie, register, gate, POS, credit card machine, etc.)
§ Obtains information about daily events and rates to be charged
§ Wears proper equipment in accordance with the tasks being completed. (ie, face mask when sweeping garages, etc.)
KNOWLEDGE, SKILLS AND ABILITIES
§ Must be able to read and write standard English language
§ Must be able to read and comprehend simple instructions, short correspondence and memos
§ Must be able to write simple correspondence
§ Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
§ Ability to understand 24 hour and military time systems
§ Ability to understand rates applicable to time passed
§ High school diploma or general education degree (GED); OR one to three months related experience and/or training; OR equivalent combination of education and experience
§ For insurance purposes, must be at least 18 years of age and be able to pass a criminal background check and drug screen
§ Customer service experience preferred
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
§ Must be able to stand during entire shift, occasionally sit, climb or balance, stoop, kneel, crouch or crawl
§ Must be able to regularly use hands to finger, handle, feel; reach with hands and arms and talk or hear
§ Must be able to regularly lift and/or move up to 20 pounds frequently and up to 50 pounds occasionally
§ Must have close vision, distance vision, peripheral vision, depth perceptions, and ability to adjust focus
§ Flexible and long hours sometimes required